[Hiring] Director, Global Commercial Systems Training & Onboarding @Siemens Healthineers

Role Description

The Director, Global Commercial Systems Training & Onboarding is responsible for improving commercial productivity through effective onboarding, CRM adoption, sales-tool proficiency, and role-based capability development. This role partners with global and regional commercial leaders to:

• Diagnose performance and adoption gaps.
• Translate business priorities into practical enablement solutions.
• Help commercial employees apply systems, tools, processes, and data effectively in their daily work.

The Director owns the global commercial onboarding framework and leads training for:

• CRM
• Forecasting
• Pipeline management
• Analytics
• Digital selling tools
• Other commercial technologies

The role also develops scalable digital content and learning pathways within Seismic Learning.

Qualifications

• Bachelor’s degree in business administration or a related field.
• 12+ years of experience in commercial training, sales enablement, sales operations, commercial excellence, field sales, or a related discipline.
• Experience designing and delivering onboarding, CRM, sales-tool, or commercial-process training.
• Strong understanding of CRM, pipeline management, forecasting, account management, analytics, and commercial workflows.
• Demonstrated instructional-design, facilitation, content-development, and stakeholder-management capability.
• Experience working across functions, regions, and leadership levels in a complex global organization.
• Ability to connect learning initiatives to commercial productivity, adoption, readiness, and business performance.
• Travel - 20%

Requirements

• Partner with Human Resources, hiring managers, regional leaders, and subject-matter experts to deliver a consistent global onboarding experience.
• Improve new-hire readiness and reduce time to productivity through structured learning, practice, assessment, and reinforcement.
• Lead global training for CRM, sales tools, dashboards, analytics platforms, account-planning tools, opportunity-management tools, and digital-selling solutions.
• Translate system functionality into practical commercial workflows and role-specific use cases.
• Reinforce expectations for opportunity management, pipeline discipline, forecasting, customer data, activity management, and CRM data quality.
• Support new system launches, enhancements, process changes, and commercial transformation initiatives.
• Partner with Sales Operations, Sales Excellence, Business Intelligence, Information Technology, and system owners to improve adoption and user experience.
• Analyze CRM data, system usage, learning data, field feedback, and commercial performance trends.
• Differentiate between knowledge, skill, process, system, and behavior gaps before recommending an enablement response.
• Serve as a strategic advisor who recommends practical solutions rather than responding only to training requests.
• Design practical, scenario-based learning experiences grounded in real commercial workflows.
• Create instructor-led and LMS-based courses, videos, simulations, assessments, job aids, facilitator guides, and reinforcement materials.
• Use adult-learning, instructional-design, and blended-learning principles to improve retention and field application.
• Use AI-enabled tools to accelerate content development, simulations, assessments, and scalable learning assets.
• Deliver engaging virtual, in-person, and field-based training for new hires, experienced employees, managers, and global audiences.
• Conduct workshops, system demonstrations, certifications, practice sessions, and train-the-trainer programs.
• Equip managers with tools and guidance to reinforce onboarding, CRM expectations, and commercial-tool adoption.
• Build reinforcement and change-management strategies that sustain behavior after formal training.
• Reinforce learning through field travel, field coaching, deal coaching, pipeline discussions, and post-training application activities.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time