[Hiring] Director, Credit Service Operations @Altisource

Role Description

Lenders One is seeking a highly motivated and experienced Director, Credit Service Operations to lead the strategic growth, operational performance, vendor management, and member engagement efforts across its credit reporting and related service offerings.

This leadership role is responsible for overseeing the day-to-day operations of Lenders One Credit while driving initiatives that enhance member adoption, improve service delivery, expand product offerings, and strengthen relationships with credit bureaus, data providers, verification vendors, technology partners, and mortgage industry stakeholders.

The ideal candidate possesses deep expertise in mortgage credit operations, credit reporting, verification services, vendor management, regulatory compliance, and customer experience. This individual will serve as a trusted advisor to Lenders One members and strategic partners while developing programs that generate revenue, increase efficiency, and deliver measurable value.

Qualifications

• Bachelor's degree in Business Administration, Finance, Mortgage Banking, Operations Management, or a related field.
• 10+ years of experience in mortgage lending, credit services, credit reporting, verification services, or related financial services operations.
• 5+ years of leadership experience managing operational teams, vendor relationships, or business units.
• Extensive knowledge of mortgage origination, underwriting processes, credit data, and verification solutions.
• Proven success managing strategic vendor partnerships and enterprise-level client relationships.
• Strong financial, analytical, and operational management skills.
• Experience developing and executing growth strategies, operational improvements, and service enhancements.
• Exceptional communication, presentation, negotiation, and relationship management skills.
• Experience utilizing CRM systems, reporting tools, and operational analytics platforms.

Requirements

• Experience with credit bureaus, credit resellers, credit reporting agencies, or mortgage technology providers.
• Knowledge of FCRA, RESPA, TRID, and mortgage regulatory requirements.
• Experience working with mortgage cooperatives, lender networks, credit unions, or community banks.
• Familiarity with LOS platforms, workflow automation tools, and vendor management systems.
• MBA or advanced industry certifications preferred.

Benefits

• Annual Salary at $100,000 plus bonus.
• 401k plans with company matching.
• Comprehensive Medical, Dental, and Vision insurance plans.
• Tax-free Flexible Spending Account.
• Life insurance, short-term, and long-term disability.
• Wellness/EAP Programs.
• 10 paid holidays, plus 19 paid-time-off days per year.
• Paid Parental Leave.

Company Description

Lenders One is a leading national mortgage cooperative serving independent mortgage bankers, banks, credit unions, and financial institutions across the United States. Through an extensive network of strategic partnerships, innovative technology solutions, and operational services, Lenders One empowers its members to increase profitability, reduce costs, improve operational efficiency, and enhance the borrower experience.

Lenders One Credit ("L1 Credit") is a full-service credit reporting agency providing lenders with comprehensive credit reporting, verification, fraud prevention, flood certification, risk mitigation, and workflow automation.