[Hiring] Director, Change Management @Community Health Systems Professional Services Corporation

Role Description

As a Director, Change Management at Community Health Systems (CHS) – Shared Business Operations, you’ll play a vital role in supporting our purpose to help people get well and live healthier by providing safe, quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve.

The Director, Change Management - PMO is responsible for developing and leading enterprise change management strategies that support successful adoption of organizational transformation initiatives. This role establishes change management methodologies, tools, and standards and partners with executive leaders, project teams, Human Resources, Communications, and operational stakeholders to assess organizational impacts, prepare employees and leaders for change, and strengthen adoption and sustainability. The Director builds organizational change capability and ensures change strategies are integrated into enterprise transformation efforts.

Essential Functions

• Develops and implements an enterprise change management strategy, methodology, tools, and governance framework.
• Leads change management planning and execution for complex, enterprise-wide transformation initiatives.
• Conducts organizational impact, readiness, and stakeholder assessments to identify change risks and adoption needs.
• Develops integrated change strategies addressing stakeholder engagement, leadership alignment, communications, training, resistance management, and adoption.
• Partners with executive sponsors and senior leaders to establish change leadership expectations and reinforce accountability for adoption.
• Collaborates with project, transformation, Human Resources, Communications, Learning and Development, and operational teams to integrate change management into initiative planning and execution.
• Establishes change readiness, adoption, engagement, and sustainability measures and monitors performance throughout implementation.
• Identifies resistance and adoption barriers and develops strategies to address organizational and stakeholder concerns.
• Builds change management capability by developing tools, resources, education, and coaching for leaders and project teams.
• Leads change networks, champions, or other stakeholder engagement structures supporting major organizational initiatives.
• Provides strategic guidance regarding the cumulative impact of organizational changes and supports coordination across concurrent initiatives.
• Evaluates change management effectiveness and incorporates lessons learned into future transformation efforts.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

This is a remote opportunity with 15% travel (primarily to the Nashville, TN area).

Qualifications

• Bachelor's Degree in Organizational Development, Human Resources, Business Administration, Communications, Psychology, or a related field required.
• 8-10 years of experience in change management, organizational development, transformation, consulting, or a related field required.
• 5-7 years of experience leading complex organizational change initiatives required.

Requirements

• Certified Change Management Professional highly preferred.
• Demonstrated leadership experience, including the management, mentorship, and professional development of direct reports highly preferred.
• Experience supporting enterprise-wide transformation in a large, complex organization highly preferred.
• Healthcare industry experience preferred.
• Master's Degree preferred.

Knowledge, Skills and Abilities

• Comprehensive knowledge of organizational change management principles, methodologies, and adoption strategies.
• Strong understanding of stakeholder engagement, organizational readiness, communications, training, and resistance management.
• Ability to develop enterprise change strategies and translate transformation objectives into actionable change plans.
• Strong consulting, facilitation, coaching, and influencing skills with the ability to engage leaders at all organizational levels.
• Ability to assess organizational impacts and identify barriers to adoption and sustainability.
• Strong written, verbal, and presentation skills.
• Strong analytical skills with the ability to develop and interpret change readiness and adoption measures.
• Ability to manage multiple complex change initiatives in a highly matrixed environment.

Benefits

• Competitive compensation
• Paid time off for vacations, holidays, and illness
• Comprehensive health insurance (medical, dental, vision, prescription)
• 401(k) retirement savings plan
• Education support and student loan assistance
• Life and disability insurance
• Flexible spending account

Company Description

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 40 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 71 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.