[Hiring] Director, Program Operations @Point Foundation

Role Description

Point Foundation seeks a systems-minded, detail-driven Director, Program Operations to own the requirements, systems, and workflows that carry applicants and scholars through every stage of Point's programs. This is a builder role for an operations leader who loves designing processes that work reliably for thousands of students at once. The Director will own Point's scholarship application portals and scholar CRM, administer the requirements that determine scholars' payments and continued eligibility, and lead operations for scholar programming.

Working closely with the Chief Program Officer, the Sr. Director, Technology & Systems, and the Scholarships and Scholar Programs teams, the Director will set and document program requirements and ensure the systems behind them reflect program needs. As Point grows the number of scholars it serves, this role builds the operational foundation that lets a nimble team deliver a fair, consistent experience at scale.

Qualifications

• 6+ years of experience in scholarship administration, financial aid, student services, or program operations.
• 2+ years in a senior leadership role managing eligibility, compliance, or requirement-review processes at scale, tracking and communicating with large student populations (2,000+) through systems, automated workflows, and mass communications.
• Bachelor's degree, or equivalent professional experience in lieu of a degree.
• Hands-on experience configuring and maintaining a CRM or application management platform, including building forms, workflows, automations, user permissions, and reports.
• Demonstrated experience designing and launching multi-touch requirement-completion campaigns across email and SMS that drive thousands of students to finish requirements on time.
• Proficiency in cleaning, reconciling, analyzing, and reporting on large program datasets, including advanced Excel or Google Sheets skills (pivot tables, lookups, data validation) and AI tools.
• Discretion and sound judgment in handling sensitive scholar information.
• Passionate about Point's mission and enthusiasm about communicating the organization's philosophy, mission, and values.
• Commitment to advancing equity and inclusion in all areas of responsibility and across the organization.

Requirements

• Own Point’s scholarship application portals and scholar CRM, including configuration, maintenance, and ongoing improvement.
• Oversee operations across the full scholar lifecycle, from application and review through awarding, payment, renewal, and program completion.
• Own all scholar communications about requirements, including expectations, deadlines, reminders, and outcomes.
• Administer, track, and review scholar requirements for approval, determining whether scholars qualify for payment and continued eligibility.
• Own the operational infrastructure for Point’s scholar programming, including the National Leadership Conference.
• Maintain clean, consistent, well-governed program data that meets the organization-wide standards.
• Partner regularly with the Scholarships and Scholar Programs teams to ensure operational systems meet their needs and objectives.
• Serve as a champion and resource for driving program team efficiency through the introduction of AI tools.

Benefits

• Pay range: $110,000 - $145,000/year.
• Eligible for an annual bonus based on performance.
• Point pays 100% of employee health insurance premiums, with coverage for dependents available at additional cost.
• Full benefits package includes a 403(b) retirement plan with an employer match of up to 3%.

Company Description

Point Foundation is the nation's largest scholarship-granting organization for LGBTQ+ and ally students, supporting 1,250 scholars in the 2026–27 academic year. Point provides scholars with financial support, leadership and career development, and a lifelong community of students, alumni, and leaders in every field and industry.

Point’s mission is to support the educational aspirations of LGBTQ+ and ally students to become impactful leaders in their lives, careers, and communities. Point is proud to be a top-rated nonprofit by watchdog groups including Charity Navigator, GuideStar, and the Better Business Bureau.

We pursue excellence in all we do and are building for scale – growing the number of scholars we serve, expanding leadership and career development opportunities, and innovating the systems and technology that let a nimble team reach further every year.