[Hiring] Digital Automation Consultant @Ricoh

Role Description

As a Digital Automation Consultant, you will design and deliver end-to-end workflow and automation solutions for our customers. Working closely with our Sales and Pre-Sales teams delivery, you will lead discovery, define solution architectures, and implement scalable digital solutions that deliver measurable business outcomes.

Key Responsibilities

• Lead discovery workshops to identify and shape automation opportunities
• Design and deliver end-to-end digital automation solutions, from requirements through to implementation and BAU handover
• Conduct implementations, configuration, training, and commissioning, with a focus on remote delivery capability where possible
• Manage professional services delivery, including utilisation and billing for consulting services
• Develop solution architectures, Statements of Work, and cost estimates
• Support pre-sales activities, including RFx responses, client presentations, and solution demonstrations
• Deliver implementations, configuration, training, and commissioning of solutions
• Build strong, trusted relationships with customers and internal stakeholders

Qualifications

• Experience across Document Management/Enterprise Content Management (ECM) solutions
• Experience with Electronic Forms and Workflow solutions
• Experience in systems integration across enterprise platforms
• Experience with Intelligent Capture Solutions (ABBYY FlexiCapture or similar is preferred)
• Experience with Robotic Process Automation (RPA)
• Excellent communication and stakeholder engagement skills
• Exposure to pre-sales activities including demonstrations and solutioning
• General knowledge of AI technologies and current trends