[Hiring] Developer Success Engineer @Prefect

Role Description

Developer Success is the technical support function for Prefect's customers across the Prefect and Dagster product lines. Its mission is to resolve customer technical issues with the least possible customer effort, and to prevent those issues from recurring.

We are hiring a Developer Success Engineer to work the combined Prefect and Dagster support queue. You will:

• Diagnose and resolve technical issues in customer environments.
• Own each issue through resolution.
• Contribute to documentation, tooling, and product feedback that reduce future volume.
• Be trained on both Prefect’s and Dagster’s products.

The team is investing in agent-based automation for routine support work, moving the engineering focus toward complex diagnosis and escalation. This role is well suited to an engineer who wants to build deep expertise in orchestration and data platform environments and apply it directly with customers.

What You'll Do

• Clear the failure state, and prevent the next one.
• Diagnose problems across Prefect and Dagster installations, integrations, deployments, and the cloud and container environments they run in.
• Find the underlying "why" so your first response resolves the question and pre-empts the follow-ups.
• Turn what you learn into docs, debugging resources, and tooling that deflect repeat submissions.
• Take full accountability for root causes inside our products' domain of control.
• Issue a principled no for problems outside our Scope of Support while providing a way forward for the customer.
• Back every diagnosis with evidence and logic.
• Assume the customer is the expert on their own stack and ask for what you need to troubleshoot both sides of an issue.
• Provide the best possible update every time, and communicate when you're still building it.
• File reproducible product issues and surface recurring failure patterns to Engineering and Product.
• Work the queue independently on day-to-day issues and own moderate-complexity problems end to end.
• Measure the role on Customer Effort Score and resolution time.
• Coverage is 9am to 5pm Pacific, with an on-call rotation shared across the team.

Qualifications

• Must have Python fluency at the level of reading and debugging someone else's code.
• Hands-on experience running workloads in at least one major cloud and in containers or Kubernetes.
• Experience with a workflow orchestrator (Prefect, Dagster, Airflow, or comparable).
• A track record of technical, customer-facing work: support, solutions engineering, developer relations, or similar.
• Clear written communication to explain a root cause to a skeptical senior engineer.

Requirements

• Nice to have direct experience with Prefect or Dagster specifically.
• A history of open-source contribution, in any project.
• SQL and data warehouse familiarity.
• Experience building support tooling or automation.

Benefits

• Base Salary Ranges:
• San Francisco Bay Area & NYC Metro: $149,000–$176,000
• Washington D.C., Boston, LA Metro, Seattle: $136,000-$165,000
• Denver, Chicago, Atlanta, & all other U.S. metros: $128,000–$150,000
• Remote-first team with flexible-first culture.
• Equity Stock Options.
• 401(k) with 5% company match (vests immediately!).
• Unlimited PTO.
• Medical, Dental and Vision insurance.
• Generous Parental Leave.
• Life Insurance and Disability benefits.
• $800/month remote work stipend.