[Hiring] Dealer Onboarding Coordinator @Bath Concepts Independent Dealers

Role Description

We're hiring a Dealer Onboarding Coordinator to own the dealer experience from the moment they sign to the moment they're trained and processing their first applications. This is a process and coordination role. You won't be selling, and you won't be building or delivering training content. You'll be the person who moves each dealer through every step of activation, clears the required compliance review, hands them off to training on schedule, and follows up at 30 days to make sure they're actually using the platform.

The dealers we onboard are busy contractors. If we let them sit in limbo for two weeks, we lose them. Your job is to make sure that never happens.

• Manage dealer data across our lending platforms
• Keep dealer records accurate and current in HubSpot, including platform status, active financing programs, contacts, and account ownership
• Move dealer information between our internal systems and our lending partners on a set weekly schedule
• Prepare, send, and track partner agreements through DocuSign, and follow up on outstanding paperwork
• Track each dealer's lender status and relay account credentials and merchant identifiers between partners
• Catch and resolve data problems — duplicate records, mismatched email addresses, missing contacts — before they hold up an activation
• Run the compliance review
• Schedule and conduct a scripted compliance read-through with each new dealer ahead of their activation date
• Submit the required compliance documentation to the appropriate lending partner
• Maintain an accurate list of which dealers still need to complete this step
• Coordinate the training handoff
• Once a dealer is live, send them clear instructions on what happens next and where their platform invitation was sent
• Book both training sessions — admin platform training and sales team training — with the correct internal owner
• Confirm sessions took place and log the outcome
• Own the 30-day follow-up
• Check in with every dealer 30 days after activation
• Determine whether they're transacting normally, need to be re-engaged, or should be escalated to their sales rep
• Report what you find clearly and factually

Qualifications

• Exceptional follow-through. You close loops without anyone having to ask twice.
• Strong organizational skills and comfort working in spreadsheets and a CRM every day
• Clear, professional written communication — you can write a short email a contractor will actually read on his phone
• Accuracy under volume. You notice when two records are really the same company.
• Comfortable on the phone with business owners, working from a script and staying on it
• 2+ years in an operations, onboarding, account coordination, or administrative role

Requirements

• Helpful, but not required: HubSpot experience
• Helpful, but not required: DocuSign administration
• Helpful, but not required: Background in lending, home improvement, or contractor-facing operations

Benefits

• Base salary, plus a per-dealer bonus for completing onboarding within the target window.