[Hiring] Data Entry Operator @University of Washington

Role Description

The Data Entry Specialist will provide centralized support in the Contact Center by:

• Independently entering referrals into Epic software.
• Verifying payers and plans prior to patient appointments through electronic eligibility verification and online third party support systems.
• Maintaining patient demographics from patient documentation to support integrity of the medical record.

Primary job responsibilities include:

• Entering 50+ referrals and updating patient medical record information into Epic software.
• Verifying payer & plans prior to patient appointments through electronic eligibility verification and online third party support systems.
• Maintaining patient demographic information to support integrity of the medical record.
• Working with referral team to ensure all referrals sent to Contact Center are entered within 24 hour period.
• Resolving patient requests in one contact or successfully managing prolonged or complex issues, with high attention to managing the customer experience and emotion via inbound and outbound calls.
• Assisting with coordination of referral management with clinic staff and providers to ensure optimal access to specialty care.
• Complying with the UW Medicine risk management, compliance, and information security program requirements, including accurate and timely reporting of all adverse incidents as described in the related policies.

Qualifications

• High School/GED AND one year of office clerical support experience.
• 2+ years of Epic experience, Prelude and/or Cadence preferred.
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Requirements

• Pay Range Minimum: $21.70 hourly.
• Pay Range Maximum: $25.55 hourly.
• This is a temporary position.
• FTE (Full-Time Equivalent): 100.00%.
• Union/Bargaining Unit: SEIU Local 925 Contact Center.

Benefits

• For information about benefits for this position, visit this link .

Company Description

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the public by advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians, scientists and other health professionals.

Nearly 29,000 healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes:

• Harborview Medical Center
• UW Medical Center - Montlake
• UW Medical Center - Northwest
• UW Medicine Primary Care
• UW Physicians
• UW School of Medicine
• Airlift Northwest