[Hiring] Customs Specialist @Nivoda

Role Description

As we expand into jewellery and new markets, the complexity of moving products across borders has grown fast. Loose diamonds have historically had simple customs treatment in most jurisdictions; jewellery is a different story, with its own tariff regimes and duty rules. This is a new, dedicated role that will sit within fulfilment, close to the shipments and the broker relationships where trade compliance actually gets executed day to day.

• Prepare all shipment documentation and commercial invoices.
• Ensure accurate, complete documentation is retrieved from brokers and carriers and stored centrally on our platform.
• Apply the HTS classifications and country-of-origin determinations that Legal & Compliance have approved, consistently across our shipment processes and systems in partnership with product.
• Manage day-to-day customs broker relationships, coordinating clearance, reviewing broker performance, and ensuring broker practices stay aligned with our classification framework.
• Monitor duties as part of landed shipping costs, catch unexpected duty outcomes, and file claims with customs brokers when errors are found.
• Resolve routine customs queries during clearance, and ensure declarations for import and export are applied accurately.
• Own the duty drawback program day to day, acting as the internal point of contact with Livingstone, and preparing and validating claims before submission.
• Monitor the US import bond and keep it compliant, since this underpins business continuity for our largest lane.
• Partnering with our manufacturers (starting with India) to ensure their export documentation and processes support compliant, duty-efficient shipping.
• Identifying and acting on duty-saving opportunities through relevant free trade agreements (e.g. India-UK, EU-UK, EU-India, UAE-India).
• Building out trade compliance processes as our jewellery business scales into new duty-liable markets, and escalating complex classification or legal interpretation questions to Legal & Compliance.

Qualifications

• Proven experience in global trade compliance or customs operations, with a track record on US, UK, EU import/export specifically.
• Extensive US import-export experience is required.
• Direct experience managing customs broker relationships and shipment documentation at volume.
• Experience filing duty drawback or tariff reclaim claims.
• Comfortable working as an individual contributor with real autonomy.
• Detail-oriented and process-minded: you'll be establishing how this works at Nivoda, not just following an existing playbook.
• Based in the EU or UK, with the flexibility to work across time zones as we scale globally.
• Strong stakeholder management skills, coordinating external brokers/carriers/manufacturers and internal Legal, Fulfilment, and Ops teams.
• A commercial mindset, you connect compliance work back to cost savings and business impact.

Nice to have

• Experience with free trade agreements and preferential duty schemes (e.g. India–UK, EU–UK, EU–India, UAE–India).
• Experience in jewellery, diamonds, gemstones, or other high-value/luxury goods logistics.
• Experience with Indian export processes.
• Background in a fast-scaling, international e-commerce or marketplace business.

Benefits

• Flexible working and a vibrant company culture.
• Remote work.
• Plenty of opportunities for growth and learning.
• Unlimited holiday allowance.
• Chance to join and contribute to a company during its exponential expansion phase.

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.