[Hiring] CRM Consultant @Capgemini

Role Description

Contribute being part of CRM transformation team undertaking Sales and Service Transformation engagements as an individual contributor/ lead a team to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting projects.

• Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods.
• Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward.
• Requirement gathering, document analysis, storyboards, business process definition and description, process modelling, use cases, user stories definition, business analysis, product evaluation and share point of view.
• Stay updated with industry trends, emerging technologies, and best practices related to CRM and customer engagement.
• Help drive the CRM Consulting & Advisory leadership in practice development, creating CRM Industry specific assets and reusable assets.
• Develop new CRM consulting offerings that solve client business problems and drive new business developments/ pursuits through consultative selling.

Qualifications

• Strong Industry knowledge (Banking, Finance, Energy, Retail etc.) and CRM domain orientation in Client engagements.
• Strong understanding of the Salesforce platform, experience with customization and configuration.
• Excellent communication and project management skills.

Requirements

• Work with clients to understand their business requirements and design customized Salesforce solutions.
• Configure and customize the Salesforce platform, including creating custom fields, workflows, and reports.
• Decompose High Level Requirements into Functional Requirements and User Stories.
• Collaborate with business stakeholders for Requirement validation and documentation.
• Drive Requirement review and rationalization sessions with solution architects.

Benefits

• Flexible work arrangements to provide support, including remote work and flexible work hours.
• Career growth programs and diverse professions crafted to support you in exploring a world of opportunities.
• Opportunities to equip yourself with valuable certifications in the latest technologies such as Generative AI.

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.