[Hiring] Credentialing Manager @Fay

Role Description

We're looking for a Credentialing Manager to join our credentialing team and help keep our dietitian network's enrollment pipeline moving. This is a hands-on, manager role focused on leading contractors and vendors, executing credentialing and enrollment work accurately and efficiently across a portfolio of payers.

This engagement starts as a contract role, with strong potential to convert to full-time based on performance and business need. It's a great fit for someone who wants to prove themselves quickly, take ownership of real workflows from day one, and grow into a larger role as the credentialing function scales.

You'll report to the Head of Provider Operations.

What You'll Be Doing

• Execute provider enrollment and credentialing applications across a defined set of payers — CAQH ProView, primary source verification, payer portal submissions, and follow-up.
• Track application status and turnaround times, flagging delays or missing documentation before they become bottlenecks.
• Maintain clean, accurate tracking in spreadsheets/dashboards — status logs, SLA trackers, denial/resubmission tracking — and keep data current and error-free.
• Troubleshoot issues as they come up — missing NPI data, license discrepancies, payer portal quirks, rejected applications — and drive them to resolution rather than just flagging them.
• Use AI tools to speed up repetitive or research-heavy work (e.g., drafting follow-up communications, summarizing payer requirements, organizing data) where it makes sense.
• Partner with the credentialing and RCM teams to make sure enrollment status is understood downstream and doesn't hold up billing or provider go-live.

Qualifications

• Hands-on experience with provider credentialing and enrollment — you've actually done the work: CAQH, payer portals, license verification, application submission and tracking.
• Solid Excel/spreadsheet skills — comfortable with formulas, filtering, pivot tables, and keeping large trackers clean and accurate.
• An owner's mindset — you don't wait to be told what to do. You spot problems, dig into why something broke, and drive it to resolution on your own.
• Strong attention to detail — credentialing errors are costly, so accuracy and thoroughness matter.

Requirements

• Experience using AI tools (Claude, ChatGPT, or similar) to speed up day-to-day work — but a strong interest in learning to use them well is also welcome if you don't have direct experience yet.
• Experience credentialing telehealth providers — particularly dietitians, therapists, or other non-physician specialties.
• Familiarity with major commercial and government payer portals (Aetna, BCBS, Cigna, UHC, Humana, Medicare/Medicaid).
• Background at a high-growth startup or digital health company.

Compensation Range

$60,000 — $120,000 USD

Fay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.