[Hiring] Credentialing / Enrollment Senior Associate @Nourish

Role Description

Reporting directly to our Credentialing Manager, the Credentialing / Enrollment Senior Associate will support all credentialing or payer enrollments operations at Nourish, including:

• Assisting with day-to-day tasks
• Maintaining and optimizing workflows
• Developing net-new processes as we expand into new payers and functions
• Helping to ensure the credentialing process runs smoothly

This role is critical for many of Nourish’s core operations; you’ll get the chance to work cross-functionally with our RCM, Payer Ops, Clinical Ops, and Customer Experience teams. The work you do will positively impact all stakeholders at Nourish—our patients, our dietitians, our payers, and more.

This role is full-time and open to fully remote or NYC-based candidates.

Key Responsibilities

• If Credentialing Senior Associate: Assist in building the credentialing program for the Nourish network of Medical Doctors, Nurse Practitioners, Therapists, and RDs.
• If Enrollment Senior Associate: Own the end-to-end cycle of payer enrollment applications for new and existing providers under our contracts, ensuring all requirements are met for successful enrollment.
• Support efforts to streamline existing credentialing processes by providing suggestions for automation or new tools, optimizing individual steps, and ensuring smooth workflows.
• Develop SOPs (detailed guides) for payer enrollments processes or provider credentialing, and own the implementation across the team.
• Assist in managing/uptraining our contract credentialing team.
• Help track credentialing/payer enrollments metrics and report on progress, roadblocks, and other updates; provide suggestions on how to make our reporting more robust & actionable.
• Provide direct support to our dietitians and payers, and own/manage all RD credentialing communications.
• Communicate effectively with cross-functional teams to share updates, reprioritize work, and gather input as needed.

Qualifications

• 3+ years of experience in a payer enrollment and/or credentialing role.
• Familiar with payer enrollment and credentialing processes and payer and accreditation requirements, across provider types, including Registered Dietitians, Medical Doctors, Nurse Practitioners, and therapists.
• Effective communicator and enjoy collaborating with people across different roles and teams.
• Meticulously organized and detail-oriented.
• Tech-savvy and open to learning and using new technologies.
• Flexible and adaptable when facing new challenges and circumstances.