[Hiring] CPS Engagement Manager @Collibra

Role Description

Joining Collibra’s CPS Engagement team, the Federal Engagement Manager oversees the delivery of customer expectations for the services we sell, working directly with customer key projects leaders and executive stakeholders throughout the entire customer journey. They work closely with customers at various stages of their data maturity journey, from adoption to expansion to renewal. The Federal Engagement Manager acts as a customer champion in managing the installation, configuration, and implementation of purchased products and technologies.

• Manage services delivery across a portfolio of diverse customers/accounts.
• Work with clients to manage the installation, configuration, and implementation of purchased products and technologies.
• Partner with clients to ensure they quickly understand product functionality and are able to optimize benefits and accelerate time to value.
• Ensure clients have the process, technical, and expert advice required in the early stages of product implementation.
• Lead federal customer engagements ensuring mission-aligned consulting services are delivered that adhere to CPS’s delivery models, engagement processes, methodologies, and artifacts, while ensuring compliance with applicable government regulations and security standards (e.g., FedRAMP, FISMA, GovCloud).
• Build relationships with senior level customer stakeholders, partners, and service integrators, ensuring a successful implementation.
• Successfully correlate Collibra product features to the customers' use case/s.
• Work with customer stakeholders to help clarify business objectives and develop solutions through the application of Collibra's products, technologies, and services.

Qualifications

• 5+ years experience managing services projects in support of U.S. federal agencies.
• Knowledge in the areas of Data Governance, Data Management, or Data Quality.
• Hold an active security clearance (Secret/TS/TS-SCI).
• Knowledgeable of at least two or three of the following: data management processes, including data governance, data stewardship, master data management, data cataloging, and business rules management.
• An understanding of the leading PaaS providers, Data Lakes, Databases, and Integration platforms commonly adopted by federal agencies.
• Experience with AWS/Azure, Kubernetes, infrastructure, and platform.
• An understanding of APIs via Java, Python, or similar scripting language for custom software implementations in Enterprise Linux or Unix environments.
• An understanding of data warehousing, ETL, data integration.

Requirements

• An effective communicator across business and technical stakeholders and able to tailor to different audiences.
• Extremely organized with a high attention to detail.
• Always customer-focused and personally hold yourself accountable for the customer’s success.
• Self-starting and interested in learning new software.
• Able to lead Senior Level project update, value assessment, or business review meetings.

Measures of success

• Within the first 30 days of employment, be able to present the services offering to your manager understanding the different deliverables and the value provided.
• Present the Customer Journey framework to your manager understanding the different phases and roles and responsibilities within each phase.
• Clearly understand the roles and responsibilities of all delivery personnel including an Engagement Manager, Solution Architect, Account Program Manager, Premium Support Engineer, Sales Engineer, and Account Executive.
• Work with the account team to build project plans aligned to each assigned account.
• Within the first 60 days of employment, navigate Salesforce including accounts, projects, and utilization.
• Identify customers at Risk and build a plan to remediate.
• Identify process gaps and inefficiencies within the services organization.
• Advise Sales on proposed services engagements.
• Build and present delivery plans for each assigned account related to the project plan.
• Within the first 90 days of employment, build playbooks to address process gaps and inefficiencies within the services organization.
• Execute remediation plan for customers at risk collaborating with the sales, support, and technical teams.
• Understand and convey to customers how Collibra's suite product capabilities and the projects being delivered provide value to customers.

Compensation for this role

The standard base salary range for this position is $96,000 - $120,000 per year. This position is eligible for additional commission-based compensation. Salary offers are based on a combination of factors, including, but not limited to, experience, skills, and location.

In addition to base salary, we offer a competitive total rewards package, including bonus potential, equity for eligible roles, a Flex Fund monthly stipend, pension/401k plans, and more.

Benefits

Collibra recognizes and values that everyone has different needs, interests, and life goals. We built our benefits program with flexibility in mind to support you and your loved ones through a diverse range of circumstances and life events. These flexible offerings sit on a foundation of competitive compensation, health coverage, and time off.

We create inclusion and belonging through how we onboard, meet, connect, engage, and communicate.

At Collibra, we’re proud to be an equal opportunity employer. We realize the key to creating a company with a world-class culture and employee experience comes from who we hire and creating a workplace that celebrates everyone.