[Hiring] Contribution Trade Ops Associate I @Human Interest

Role Description

As a member of the Contribution Trade Operations team, you will play a key role in supporting day-to-day operations at a rapidly scaling startup. Organized, detail-oriented, and adaptable, you will ensure accurate and timely payroll processing while helping to build and refine processes from the ground up. You will gain in-depth knowledge of various payroll systems and integrations to ensure contributions are processed correctly and on time. Your role will also involve troubleshooting integration issues, maintaining accurate records, and collaborating with internal teams to optimize processes and communicate trends and metrics.

About the team

This team reviews and verifies customer and account data to ensure accuracy, minimize errors, and maintain compliance with industry regulations and company standards. They improve contribution processing workflows, increasing speed and accuracy while identifying automation opportunities to reduce manual tasks. The team resolves issues through detailed analysis and validation, ensuring accurate reports and enhancing operational efficiency and data integrity. By collaborating with cross-functional teams, they address customer needs, improve processes, and contribute to product enhancements. They also support internal teams by sharing operational insights to guide decision-making and ensure successful project execution, while managing key projects to align resources and timelines with business goals for timely delivery.

What you get to do every day

• Ensure that all data is reviewed for accuracy and discrepancies are identified and escalated, contributing to accurate and compliant customer accounts.
• Achieve consistent, timely processing of contributions, meeting deadlines and ensuring customers’ contributions are correctly applied without delays.
• Proactively identify discrepancies and correct errors, ensuring high-quality, consistent data for reporting and operational purposes.
• Support a smooth flow of information between teams to resolve customer inquiries quickly and contribute ideas to streamline workflows, improving overall operational efficiency.
• Gain proficiency in the company's operational processes, becoming a trusted point of contact for day-to-day support and offering insights on how to enhance these processes.
• Assist in the successful completion of key projects by contributing to tasks on time, supporting project leads, and ensuring high standards of quality in project deliverables.

Qualifications

• 1-2 years of experience in Accounting or 401(k) Recordkeeping (preferred)
• Strong attention to detail
• Good organizational skills
• Clear communication skills, both verbal and written
• Ability to work efficiently in a fast-paced environment
• Comfortable working both independently and as part of a team
• Strong aptitude for working with numbers
• Time management skills to prioritize tasks effectively
• Basic problem-solving abilities
• Interest in research and learning
• Willingness to identify and suggest process improvements

Nice to have

• Bachelor's Degree
• Basic reconciliation skills

How you can grow your career at Human Interest

As you excel in your core role, you’ll have the opportunity to advance to a Senior Contribution Trade Operations Associate position, where you'll handle similar responsibilities with a higher level of complexity and increased responsibility.

Why you will love working at Human Interest

• Mission: Highly collaborative startup dedicated to supporting employee engagement and growth. It’s an opportunity to help solve one of the biggest unsolved problems in America: saving for retirement.
• Culture: Our operating principles define how we come together as a team to do our work. They reflect Human Interest’s unique view on what’s important and what’s right.
• Customer obsession
• Long-term orientation
• Autonomous and accountable teams
• An escalating bar for talent and performance
• Fundamental optimism

Compensation

At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. The hourly range for this position spans $21.00 - $24.00 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary that we offer to a new employee within this range is based on their location within the US, their relevant job-related skills, and experience.

Benefits

• A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees
• Top-of-the-line health plans, as well as dental and vision insurance
• Generous PTO and parental leave policies
• Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness
• Enhanced Mental Health Support for Employees and dependents
• Fertility healthcare and family forming benefits
• Student loan resource to help you and your family plan, borrow, and repay student debt
• Monthly work-from-home stipend; quarterly lifestyle stipend
• Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech
• Fun online and regional events and celebrations and department and company offsites
• The vast majority of our positions can be 100% remote

Company Description

Human Interest is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran or military status, pregnancy, or any other characteristics protected under federal, state, or local laws.