[Hiring] Contracts Coordinator @SWFT Clinical Services

Role Description

We are delighted to introduce this newly created Contracts Coordinator role within SWFT Clinical Services (SWFTCS). This position has been established to strengthen the management, oversight, and assurance of our outsourced Soft Facilities Management (Soft FM) contract, ensuring the continued delivery of high-quality, safe, and compliant support services across our hospital sites.

As Contracts Coordinator, you will play a central role in supporting the Facilities Team by:

• Coordinating contract monitoring, performance reporting, and assurance activities.
• Working closely with internal stakeholders and our contracted service provider.
• Ensuring key services—including Cleaning, Patient Feeding, Portering, Retail, and Security—consistently meet contractual standards, regulatory requirements, and organisational expectations.

This is an excellent opportunity for an organised, analytical, and proactive individual who is looking to make a tangible impact within a dynamic healthcare environment. You will be instrumental in driving service assurance, supporting continuous improvement, and helping to shape the future of contract performance management across SWFT Clinical Services.

Qualifications

• Experience in contract management or facilities management.
• Strong analytical and organisational skills.
• Ability to work collaboratively with various stakeholders.

Requirements

• Coordinate the ongoing assurance programme for the Soft FM contract.
• Monitor contractual performance against agreed KPIs, Service Level Agreements (SLAs), and contractual obligations.
• Review performance data, audit outcomes, and compliance reports to identify trends, risks, and areas requiring improvement.
• Maintain accurate records demonstrating compliance with contractual requirements.
• Support the preparation of monthly and quarterly contract performance reports.
• Escalate contractual concerns and emerging risks to the Head of Operational Facilities or Leads.
• Collate assurance information from multiple operational teams within Hotel Services.
• Analyse audit findings and produce performance summaries.
• Coordinate evidence required for contract meetings.
• Monitor action plans arising from audits, inspections, complaints, and incidents.
• Ensure agreed corrective actions are tracked through to completion.
• Act as the central liaison point between various teams and stakeholders.
• Facilitate communication regarding service performance, compliance issues, and contractual obligations.
• Coordinate assurance information generated through operational monitoring and auditing.
• Support contract governance arrangements.
• Prepare documentation for contract review meetings.
• Produce dashboards and reports highlighting performance trends.
• Maintain risk and issue logs relating to contract performance.
• Assist with evidence collection for internal and external inspections.
• Identify recurring service issues and support development of improvement plans.
• Maintain contract assurance databases.
• Produce performance reports showing performance.
• Ensure documentation is accurate, complete, and available for inspection.

Benefits

• Subject to the Company and individual’s performance, an annual discretionary bonus will be awarded.
• Automatic enrolment to the Company pension scheme, with the Company contributing 5%.
• A benefits package available upon successful completion of the six-month probationary period, including:
• Car lease scheme
• Home & Electronics scheme
• Discounted leisure and travel
• Retail discounts
• Cycle to work scheme
• Access to a 24/7 Employee Assistance Programme for mental well-being support.