[Hiring] Contractor Relations Specialist @HD Supply

Role Description

Optimizes service quality and customer satisfaction by assessing contractor capabilities, implementing improvement strategies, and maintaining compliance with company standards. Serves as a pivotal link between contractors, sales teams, and organizational platforms to ensure seamless communication and uphold service excellence.

Qualifications

• 5+ years of experience in multi-family or commercial construction projects as an Electrical or HVAC/Mechanical contractor.
• Work experience and education commensurate with licensing agencies eligibility requirements for obtaining Electrical or HVAC/Mechanical state contractor licenses for organizational use.
• Experience managing contractor licensing, registrations, and regulatory compliance across multiple states and local jurisdictions.
• Strong knowledge of contractor qualification processes, including licensing verification, insurance compliance, onboarding, and performance evaluations.
• Demonstrated ability to recruit, develop, and maintain networks of qualified contractors supporting renovation, construction, or installation services.
• Proficiency working with compliance tracking systems, databases, and reporting tools (such as QuickBase) to maintain accurate records and drive process improvements.
• Proven ability to collaborate cross-functionally with sales, operations, project management, and leadership teams while providing compliance guidance and supporting business growth initiatives.

Requirements

• Reviews service capabilities and contractor performance to identify strengths, weaknesses, and opportunities for improvement to better meet customer needs.
• Recruits and onboards contractors based on assessments, serving as the primary communication and escalation point.
• Develops and maintains contractor performance grading system and reviews audits to ensure compliance with HD Supply standards, while educating contractors on quality standards and procedural guidelines.
• Acts as pivotal connection between contractors and the sales team, facilitating clear communication of service capabilities to sales representatives, while managing contractor inquiries regarding project specifications, regulatory compliance, and customer expectations.
• Utilizes QuickBase to assess programming needs for future growth, ensuring accuracy and integrity of data input, while actively participating in strategy discussions for potential integration with other organizational platforms and systems.
• Provides oversight by approving contractors' licenses in QuickBase for permitted services, reviewing scopes of work to ensure compliance with licensing laws, and offering backup support for licensing expertise during project success calls.

Benefits

• Medical (with Prescription drug coverage), dental, and vision plans
• Health care and Dependent Care FSA (as applicable)
• 401(K) with company match
• Paid Holiday, Vacation, Personal Time, and Wellness Day
• Paid Sick Time
• Life and Accidental Death & Dismemberment Insurance
• Short and Long-term Disability Insurance
• Critical Illness Insurance
• Accident Insurance
• Whole Life insurance
• Commuter Benefits
• Tuition Reimbursement
• Employee Assistance Program
• Adoption and Surrogacy Assistance