[Hiring] Construction Client Manager @Doxel

Role Description

You will be joining Doxel's Construction Client Manager team working directly with and learning from the largest and best General Contractors and most advanced owners in the world. You will be using your construction experience to guide technology adoption in the field to help push the Construction industry forward.

Most of all, you will build strong relationships to help customers win - from the users that are closest to the ground to the VPs of Construction who are responsible for billions of dollars of capital expenditure. You will be tasked with maximizing customer usage, adoption and value.

This role will be Remotely-based in Atlanta, Georgia. This role requires regular, weekly travel.

Your Day to Day

• Work as a trusted advisor to Doxel’s strategic customers driving impact and success at all times
• Act as a subject matter expert on Doxel’s products and help drive the construction industry forward
• Share best practices and guide customers through technology adoption to improve efficiency and help the industry evolve
• Lead Monthly and Quarterly Business Reviews with executive stakeholders
• Document feature requests, validate minor bugs, and escalate technical requests to the engineering leads as needed
• Gather feedback from customers and identify trends, pain points, and areas of friction
• Build out best practices/FAQs to most effectively and consistently help our customers
• Escalate and triage any high-priority customer situations
• Foster universal adoption of the Doxel platform
• Live our Company Core Values: Take Ownership, Be Decisive, Be Humble, Have Empathy, and operate with Intellectual Honesty
• Work directly with the best team in the industry!

What Success Looks Like

• Become the subject matter expert on Doxel’s technology capabilities and partner directly with Doxel’s strategic customers’ key stakeholders and field teams to demonstrate and prove the impact of Doxel’s products and services
• Work directly with VPs of construction all the way down to entry level project engineers to show the value of Doxel’s capabilities
• Enable customers to effectively utilize Doxel’s robust dataset to drive efficiencies and ask the right questions of their teams
• Conduct site visits, trainings, and discovery with our customers’ field teams at the largest commercial construction projects in the US and world

Qualifications

• 5+ years in the commercial construction industry as a project engineer, project manager, scheduler, superintendent, and/or project controls
• Knowledge of processes and procedures followed by General Contractors
• Comfortable with modern technology for managing and communicating with customers
• Proactive and self-motivated
• High aptitude and willingness to continually learn new technologies
• Adaptable to various work settings and strong personal initiative to execute with minimal oversight
• Experience operating in ambiguity, wearing many different hats day to day
• Willingness to be a part of the solution, no matter where the challenge is coming from
• Weekly travel, up to 50% to jobsites to build rapport and drive results with customers

Benefits

• Competitive Base Salary + Equity Package
• Remote first culture (for most roles)
• Comprehensive Health Insurance (Medical, Dental, Vision)
• Home office setup stipend
• Monthly allowance for cell phone and internet
• Flexible PTO, generous company holiday policy, and unlimited sick days
• $90,000 - $120,000 a year
• Pay is based on a variety of factors such as location, skill level, qualifications, competencies, and overall experience.