[Hiring] Concession Coordinator @Maritz

Role Description

Participates as a project team member to support Meeting Event Housing Specialist by performing tasks around contracted concessions, client assigned rooms, inventory adjustments, hotel interfacing and client communication. Drives, manages and owns the concession process by advising clients of concession availability, usage and deadlines. Works with Meeting Event Housing Specialist and hotels to quality check contracted inventory and concessions. Proofs hotel inventory, rooming lists and client concessions.

What You'll Be Doing

• Review and proof hotel contracts against system builds to ensure accuracy before program launch.
• Load, maintain, and quality check hotel inventory, room blocks, rates, and concessions within the housing platform.
• Serve as a resource to clients by advising on concession availability, usage, and key deadlines.
• Enter and manage client concessions, inventory changes, and reservation updates throughout the event lifecycle.
• Monitor and resolve duplicate and waitlisted reservations while ensuring rate integrity between contracted and published hotel rates.
• Partner with clients, hotels, Meeting Event Housing Specialists, and project teams to meet program goals and resolve challenges.
• Provide housing support onsite as needed and participate in continuous improvement of team tools, products, and processes.

Qualifications

• 2+ years of experience in association housing, corporate housing, customer service, registration, or a related environment.
• Strong interpersonal, written, and verbal communication skills with a proven ability to build and maintain client relationships.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple projects, hotels, and competing priorities in a fast-paced environment.
• Strong problem-solving skills with the ability to take initiative and work effectively both independently and within a team.
• Ability to analyze data, manipulate reports, and identify opportunities for improved program performance.
• Proficiency with Microsoft Office and the ability to learn new technology and software quickly.

Requirements

• Experience with hotel contracts, room blocks, and concession management.
• Knowledge of meeting, event, or housing management processes.
• Previous experience working directly with hotels and event stakeholders.
• Experience reviewing historical program data and providing recommendations to clients.
• Understanding of event or program management best practices.

Benefits

• Comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, and disability.
• Paid parental leave.
• 401k and tuition reimbursement.
• Paid time off and year-end holiday closure.