[Hiring] Community Moderator @Talkspace

Role Description

We are looking for a Community Moderator to join our team at Wisdo as an Independent Contractor (1099). The Community Moderator will help maintain safe, supportive, and inclusive spaces within the Wisdo Health communities. This role focuses on reviewing community content and user profiles, identifying safety concerns, and taking action according to established protocols. The ideal candidate is detail-oriented, comfortable working independently, and committed to helping members feel safe and supported.

This is a remote position based in the United States.

What You’ll Do:

• Review community content and user profiles using Wisdo’s moderation tools to identify potential safety concerns and Code of Conduct violations.
• Take appropriate action on safety violations according to Wisdo’s established policies and procedures.
• Ensure community posts, responses, and user profiles align with Wisdo’s Code of Conduct.
• Model and promote supportive, respectful, and inclusive behavior within the community.
• Identify and escalate safety concerns according to established safety escalation policies.
• Provide appropriate crisis resources to members experiencing a crisis, following Wisdo’s safety protocols.
• Maintain consistent safety standards across community spaces and document or report incidents as required.

Qualifications

• Experience in online community moderation, content moderation, customer support, or a related role.
• Strong written communication skills and attention to detail.
• Ability to recognize potentially unsafe content and follow established safety protocols.
• Comfortable working in online mental health and peer support environments in a non-clinical capacity.
• Sound judgment and the ability to handle sensitive situations with care and professionalism.
• Self-directed and comfortable working independently in a remote environment.
• Must reside in the United States.
• Must have reliable internet access and personal laptop or desktop computer.
• Availability to work Saturday through Tuesday, 8:00 PM–2:00 AM EST.

Requirements

• The hourly rate for this role is $15 an hour.
• Estimated 24 hours per week, Saturday through Tuesday, 8:00 PM–2:00 AM EST.

Benefits

• Pay transparency during the interview process.
• Competitive salary based on internal and external compensation benchmarks.

Company Description

Wisdo is an evidence-based peer support and social health platform designed to reduce the devastating consequences of loneliness and social isolation on mental health outcomes, engagement rates, and overall costs. Learn more at www.wisdo.com.

Talkspace is the world’s leading online therapy company, serving over 2 million users looking to begin their wellness journey through tele-health.

We are looking for candidates that want to bring their talents into a diverse “for purpose” space. If you’re equally as passionate about making quality mental healthcare accessible to all then Talkspace is the right place for you!