[Hiring] Commercial Senior Auto Claims Adjuster @CSAA Insurance Group, a AAA Insurer

Role Description

We are seeking experienced and detail-oriented commercial auto claim adjusters to join our dynamic team. Candidates must be available to work claims primarily aligned with the Pacific Time Zone. At least 85% of the caseload will originate from this region.

• Manage a large inventory of claims ranging from minor to moderate complexity.
• Answer inbound calls, open claims, acquire loss details from all involved parties.
• Investigate, evaluate, negotiate, and settle auto and property damage claims for commercial rideshare and commercial GIG economy.
• Explain policy, coverage, and appropriate course of action.
• Arrange and pay repair, rental, towing, total losses, and negotiate storage.
• Document claim files, send correspondence, and communicate with all parties involved.
• Work from a diary system to review and resolve claims within state compliance guidelines, policy provisions, and standard operating procedures.

Qualifications

• High School Diploma/GED or 2+ years of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• 1-2+ years of auto or commercial adjusting/liability experience required.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of filling position as a condition of employment.

Requirements

• 3+ years of prior claims adjusting experience preferred.
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Bilingual a plus.
• Empathy, Adaptability, Time Management, Organization.
• Capability to complete training and perform the job in a remote setting as required.
• Strong computer navigation skills.
• Outstanding interpersonal skills.
• Ability to handle several tasks simultaneously.
• Shows respect for differences through excellent communication skills with people from an array of backgrounds.
• Actively shapes our company culture (e.g., participating in employee resource groups, volunteering, etc.)
• Lives into cultural norms (e.g., willing to have cameras when it matters: helping onboard new team members, building relationships, etc.)
• Fulfills business needs, which may include investing extra time, helping other teams, etc.

Benefits

• Total compensation package, annual bonus eligibility for most roles.
• 401(k) with a company match.
• Flexible workplace with remote-first culture.
• Career growth opportunities with leaders and mentors.
• Commitment to inclusion and belonging.
• Focus on sustainability and community resilience.