[Hiring] Commercial Auto Claims Adjuster @CSAA Insurance Group, a AAA Insurer

Role Description

As a Commercial Auto Claims Adjuster, you will handle routine non-complex to moderately complex non-injury Commercial and Specialty claims. You are responsible for opening, investigating, evaluating, and settling auto claims and ensuring compliance with Department of Insurance and other statutory requirements. At a proficient level, you will adjust higher-complexity liability claims including property damage claims and total losses. You will be responsible for verifying coverage on policies with standard commercial symbols and/or specialty exposures. For claims with injury assigned to a casualty adjuster, you will service the physical damage exposures in collaboration with the casualty adjuster.

Your Work

• Contact insureds, claimants, and other involved parties to confirm loss details and applicable policy coverage.
• Explain claims process, next steps, and outcomes to involved parties.
• Act as the primary point of contact for auto physical damage questions.
• Investigate, evaluate, negotiate, and settle first- and third-party auto/property damage claims from start to finish.
• Take inbound calls from customers and maintain an inventory of pending claims.
• Conduct coverage and liability investigations.
• Advise customers of available benefits, coverages, and liability outcomes.
• Coordinate and oversee the claims process; keeping customers informed.
• Negotiate estimating damages and supplements.
• Validate reparability and monitor repairs.
• Arrange towing, storage, and rental vehicles as needed.
• Address subrogation and total loss responsibilities.
• Ensure compliance with insurance program agreements and Claim Service Level agreements.
• Support other areas of claims as needed.
• Actively shape company culture (e.g., participating in employee resource groups, volunteering, etc.).
• Live into cultural norms (e.g., willing to have cameras when it matters).
• Travel as needed for role, including divisional/team meetings and other in-person meetings.
• Fulfill business needs, which may include investing extra time, helping other teams, etc.

Work Schedule

The expected schedule for this role is the flexibility to work any shift 7 days a week, 7:00 AM to 7:00 PM Pacific Time (PT). Schedule requirements may change to support business and operational needs.

Virtual, on-camera training

Our paid training program is scheduled to begin on Monday, November 30th, 2026. Training schedule: Monday-Friday from 8:00 am to 5:00 pm Pacific Time.

Qualifications

• High School Diploma/GED or a minimum of one year of customer service experience in a virtual environment leveraging internet, phone, and chat features.
• Must hold an Adjuster license for all applicable states or obtain license(s) within 90 days of completing the provided licensing training.
• Basic math and moderate computer skills with technical aptitude to utilize a variety of software applications.
• Must meet work from home requirements including internet speeds and designated workspace.
• Ability to type 30 wpm.

Requirements

• Bachelor’s degree.
• Two or more years of customer service experience preferred. Prior insurance claims experience also preferred.
• Bilingual a plus!
• Auto physical damage training and/or I-CAR or SCLA enrollment preferred.
• Strong Customer Service skills for both internal/external customers.
• Strong analytical, problem-solving, and organizational skills, as well as the ability to prioritize and multitask effectively.
• Strong oral and written communication skills.
• Strong negotiation skills.
• Active contributor to team success.
• Flexibility to work between the hours of 7AM to 7PM PDT, including weekends and/or holidays.

Benefits

• Total compensation package, annual bonus eligibility for most roles.
• 401(k) with a company match.
• Flexible Workplace: Embrace a remote-first culture through our Flexible Workplace.
• Career Growth: Opportunities for development and support for long-term success.
• Inclusion and Belonging: Fostering an inclusive and welcoming workplace.
• Sustainability: Taking bold action to build more resilient communities and reduce environmental impact.

Company Description

At Mobilitas, we are a mission-driven organization proudly committed to empowering our members, our employees, and our communities to thrive.