[Hiring] Commercial Multi-Line Claims Adjuster @Crawford & Company

Role Description

Join our growing team as a Commercial Multi-Line Claims Adjuster (Auto & Commercial General Liability) supporting a diverse portfolio of commercial accounts. In this remote role, you will manage claims across multiple lines of business, applying your technical expertise, sound judgment, and customer-focused approach to deliver exceptional claim outcomes.

As a desk adjuster, you will handle commercial auto and liability claims from initial investigation through resolution while building strong client relationships and ensuring timely, accurate claim management.

Remote | Salary Range: $65,000 - $75,000 Annually

Responsibilities

• Investigate, evaluate, and manage commercial claims involving Auto, Commercial General Liability, and other casualty lines.
• Gather, review, and analyze claim documentation, statements, and supporting evidence.
• Determine coverage, assess liability, and evaluate damages and exposure.
• Conduct thorough claim investigations and maintain detailed claim documentation.
• Negotiate settlements and resolve claims in accordance with company guidelines and client expectations.
• Manage multiple accounts and claim files while meeting service level agreements and performance standards.
• Maintain accurate claim notes, transaction records, reserves, billing, and expense documentation.
• Collaborate with internal teams, clients, vendors, and stakeholders throughout the claims process.
• Support client relationship management by providing responsive, professional service and timely claim updates.
• Ensure compliance with applicable regulations, policies, and best practices.

Qualifications

• Minimum 3+ years of commercial claims handling experience in an insurance, carrier, TPA, or independent adjusting environment.
• Experience handling Commercial Auto and Commercial General Liability (CGL) claims is required.
• Ability to manage multiple lines of coverage and multiple client accounts simultaneously.
• Strong understanding of coverage analysis, liability determination, investigation techniques, and claims resolution.
• Experience negotiating and settling commercial claims.
• Excellent organizational skills with the ability to prioritize a high-volume caseload.
• Strong verbal and written communication skills with a customer-service mindset.
• Proficiency with claims management systems and Microsoft Office 365.
• Detail-oriented with strong analytical and decision-making abilities.
• Ability to work independently in a remote environment while collaborating effectively with team members.

Preferred Qualifications

• Independent Adjuster License, CIP designation, or equivalent industry credentials preferred.
• Experience handling bodily injury, property damage, or casualty claims is an asset.
• Multi-jurisdiction licensing or the ability to obtain additional licenses is a plus.

Benefits

• Pay and incentive plans that recognize performance excellence.
• Benefit programs that empower financial, physical, and mental wellness.
• Training programs that promote continuous learning and career progression while enhancing job performance.
• Sustainability programs that give back to the communities in which we live and work.
• A culture of respect, collaboration, entrepreneurial spirit, and inclusion.