[Hiring] Commander Coordinator @Airspace

Role Description

The Commander Coordinator is the person who makes sure Airspace’s driver network in a region runs well day to day. This is a support role to the Regional Network Manager, not a standalone strategy seat. You are the direct line to drivers — the person they know, trust, and call — and the person your Regional NM depends on to know the true state of the driver pool in the region at any given time.

• Tier 1 Drivers (High performers)
  • Provide high-touch support to Tier 1 Commander and Copilot drivers, including regular check-ins to maintain engagement, address concerns, and reinforce performance standards.
  • Serve as the primary point of contact for Tier 1 drivers in your region.
• Tier 2 Drivers (General population & new drivers)
  • Support the general driver population and new drivers through onboarding, ramp guidance, and routine engagement.
  • Monitor Tier 2 performance through automated reporting, flagging drivers trending toward Tier 3 before issues escalate.
• Tier 3 Drivers (Performance and conduct — managed out)
  • Identify and surface Tier 3 drivers whose behavior, reliability, or conduct warrants removal from the network.
  • Execute deactivation motions once authorized by the Regional Network Manager, managing the workflow through Salesforce case management.
• General
  • Manage the driver case queue in Salesforce, triaging and routing escalations and maintaining accurate records for your region.
  • Partner with the Network Trainer to ensure onboarding and ongoing training content is being actioned by drivers in your region.
  • Support your Regional Network Manager with regional context and data, escalating issues with enough detail to enable a fast decision.
• Partner Across the Network Organization
  • Work closely with your Regional Network Manager, who owns the complete supply picture for the region.
  • Partner with the Driver Recruiter to support onboarding as new drivers activate in your region.
  • Rely on automated performance reporting to monitor driver tiers, flagging anomalies or field-level context back through your Regional NM.
  • Coordinate with Network Quality & Compliance on documentation standards during periodic audits.

Qualifications

• At least 1-3+ years of experience in driver or contractor engagement, dispatch, account management, or another customer/partner-facing operational role.
• Experience in logistics, transportation, or a gig/contractor network environment is strongly preferred.
• Comfortable managing a caseload of drivers with different needs across tiers.
• Strong documentation habits; comfortable owning a case queue in Salesforce or a comparable CRM.
• Clear, empathetic communicator, comfortable delivering both positive engagement and difficult feedback.
• Based within, or willing to be based within, your assigned region (Central Time or Mountain Time preferred); comfortable with regular local travel to meet drivers in person.
• Bachelor’s degree in a related field, or equivalent practical experience.

Requirements

• Tier 1 drivers in your region are engaged and retained at a high rate.
• Tier 2 drivers, including new drivers, are onboarding smoothly and building familiarity with Airspace standards.
• Tier 3 drivers are identified early and resolved through a clean, well-documented process once authorized.
• The case queue is current with no aging escalations.
• Your Regional NM has clear, timely visibility into the state of the driver pool.

Benefits

• Hourly pay range: $22-$26/hr
• High-quality health, dental, and vision plan options.
• Open PTO.
• 401K with company match.

Core Values

• We are One Team. We believe we all accomplish more when we are working together.
• We make an Impact. We are determined to have a positive influence on our environment, our customers, our industry, and our world.
• We are Passionate. We care deeply about our mission and are not afraid to raise the bar.
• We are Transparent. We pride ourselves on having open, honest, and sincere communication with our team and customers.
• We are Innovative. We never settle and are always striving to improve our product, service, and ourselves.