[Hiring] Clinical Applications Analyst @Ballad Health

Role Description

We're seeking experienced Epic Professionals with certifications to help drive innovative healthcare technology solutions. Join a collaborative team where your expertise will make a direct impact on patient access, revenue cycle, and operational excellence.

• Maintain regular communication with vendor representatives
• Perform in-depth analysis of workflows, data collection, report details, and other technical issues
• Investigate end users’ preference while making build decisions
• Analyze business operations as they relate to build decisions
• Analyze new functionality in releases to determine how it should be used
• Review software, coordinate and test updates
• Review and test each new release
• Analyze data conversion needs
• Ensure that data coming across an interface meets the business need
• Follow established policies and procedures for System
• Troubleshoot problems and questions from end users
• Responsible for timely management of all assignments, including ticket management and maintaining an up to date status in tracking system
• Tracks time to work efforts assigned and maintains time card appropriately
• Must execute test plans/scripts and provide input to maintain accuracy while keeping the content current
• Engages with other teams in coordination of work effort
• Assist with onboarding and precepting Level I analysts
• Act independently and manage meetings as needed
• Maintain professionalism in actions and words
• Responsible for other duties as assigned

Qualifications

• 4 years IT experience with no degree
• Health Care experience preferred but not required
• Expected to achieve software certification based on vendor recommendations and department requirements for application(s) supported within 6 months

Requirements

• Demonstrates ability to meet deadlines
• Demonstrates the ability to probe for information about the underlying needs of the organization and user community, which directly influences how the system will be built
• Has gained and able to demonstrate in-depth knowledge of the software and how it meets customer needs
• Possesses an understanding of computer system capabilities to address process requirements
• Ability to integrate process steps and handoffs across disciplines/departments and drive teams to decisions
• Skilled at problem solving
• Strong communication skills – written and oral
• Excellent organizational skills
• Skilled in Microsoft Office products

Benefits

• Healthy Planet, Compass Rose, and Value Based Analytics is preferred

Work Requirements

• Shift: Day
• On Call: No
• Weekends: Rotating
• Travel Required: No Travel
• Shift Details: 8a-5p
• City/State: Johnson City, TN
• Location: Ballad Health Corporate