[Hiring] Associate Clinical Applications Analyst @UnitedHealth Group

Role Description

Optum’s EHR Services practice supports healthcare organizations in optimizing Electronic Health Record (EHR) ecosystems and the clinical applications that integrate with core EHR platforms such as Epic and Oracle Cerner. These applications support critical clinical and operational workflows across areas such as laboratory, imaging, pharmacy, cardiology, perioperative services, ambulatory care, and other specialty departments.

As a Core Clinical Applications Analyst – Associate, you will gain hands-on experience supporting clinical applications that help healthcare organizations deliver safe, efficient patient care. Working alongside senior analysts, consultants, and application leaders, you will learn the fundamentals of healthcare IT, clinical workflows, application support, testing, troubleshooting, and system optimization while building a foundation for a career in healthcare technology. This position is designed for early-career professionals seeking practical experience in healthcare IT and clinical application support. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Clinical Application Support
  • Contribute to the day-to-day support of clinical applications that integrate with Epic, Oracle Cerner, and related healthcare technologies.
  • Assist with application configuration, maintenance, workflow updates, user settings, and integration-related support activities under the guidance of senior team members.
  • Develop an understanding of clinical and operational workflows and how clinical applications support patient care and business operations.
  • Support application build, enhancement, and maintenance activities while following established standards and best practices.
• Testing, Issue Resolution, and Continuous Improvement
  • Support application testing efforts, including unit, integrated, regression, upgrade, and go-live validation activities using established testing procedures.
  • Help investigate application issues, workflow gaps, interface errors, and end-user concerns while appropriately escalating complex issues.
  • Participate in go-live, upgrade, and post-implementation support activities to help ensure system stability and user adoption.
  • Provide application support coverage as assigned, which may include participation in an on-call rotation to address urgent operational or system support needs.
  • Assist with identifying opportunities for workflow optimization and operational improvement.
• Collaboration and Documentation
  • Partner with analysts, technical teams, clinical stakeholders, and other cross-functional partners to support project and operational initiatives.
  • Collaborate with third-party vendors and EHR platform representatives during troubleshooting, maintenance, and enhancement efforts.
  • Create and maintain documentation including workflow diagrams, build specifications, test scripts, knowledge articles, status updates, and support materials.
  • Participate in team and client meetings to communicate progress, identify risks, and support project objectives.
• Compliance and Security
  • Adhere to established security, privacy, regulatory, and protected health information (PHI) requirements when supporting clinical applications and healthcare data.
  • Follow organizational policies and documented procedures to ensure responsible handling of system access, application data, and support activities.

Qualifications

• High School Diploma
• 1+ years of experience in healthcare IT, enterprise IT, technical support, clinical systems support, internships, or related technology-focused environments
• 6+ months experience working knowledge of Microsoft Office and collaboration tools like Excel, PowerPoint, Visio, and SharePoint
• Foundational understanding of technology concepts such as applications, databases, interfaces, networking, or system workflows through work experience or education
• Available for on call or after hours support per business need
• Available during Eastern time zone working hours

Requirements

• Bachelor’s degree in Information Technology, Computer Science, Health Informatics, Clinical Informatics, or a related field, or equivalent practical experience
• Exposure to Epic, Oracle Cerner, or other EHR platforms
• Exposure to clinical applications or healthcare technology environments through internships, academic projects, or professional experience
• Familiarity with healthcare interoperability and integration concepts, including HL7 and interfaces
• Awareness of service management or delivery methodologies such as Agile, ITIL, Lean, or similar frameworks
• Interest in pursuing healthcare technology, EHR, or application certifications and professional development opportunities
• Demonstrated curiosity, problem-solving ability, and willingness to learn new technologies and healthcare workflows
• Strong written, verbal, and interpersonal communication skills
• Ability to work effectively in a collaborative, fast-paced environment while managing multiple priorities

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution (all benefits are subject to eligibility requirements)