[Hiring] Client Solutions Strategist @The Cigna Group

Role Description

Help healthcare organizations turn complex revenue cycle challenges into stronger performance and better patient support. As a Client Solutions Strategist, you will guide home infusion, ambulatory infusion, and specialty pharmacy clients through practical, data-driven improvements. You will partner with leaders to reduce risk, improve reimbursement, strengthen operations, and build solutions that support long-term growth.

The Client Solutions Strategist provides strategic leadership, operational expertise, and consulting services to healthcare organizations specializing in home infusion, ambulatory infusion, and specialty pharmacy services. This position is responsible for advising clients on all aspects of revenue cycle management (RCM), business office operations, reimbursement strategy, financial performance, and operational optimization. Key responsibilities include:

• Comprehensive revenue cycle assessments
• Financial modeling
• Payer contract evaluations
• System implementation advisory
• Workflow redesign
• Development of sustainable operational improvements

The Client Solutions Strategist partners with client leadership and cross-functional teams to:

• Identify opportunities
• Mitigate operational and financial risks
• Improve revenue cycle performance
• Implement strategies that support organizational growth

The role also provides strategic guidance for technology implementations and optimization initiatives, including:

• Epic Willow Home Infusion
• Epic Resolute Professional Billing
• CareTend
• Other infusion management platforms

Contributes to the organization's advisory strategy, business development efforts, and industry thought leadership.

Qualifications

• Minimum of 4 years of healthcare revenue cycle management experience, including 2 years in home infusion, ambulatory infusion, specialty pharmacy, or Durable/Home Medical Equipment (DME/HME).
• Strong understanding of reimbursement (preferably infusion) payer requirements, billing operations, denial management, and accounts receivable.
• Experience evaluating operational workflows, analyzing performance metrics, and identifying opportunities for process improvement.
• Demonstrated ability to develop actionable recommendations and implement sustainable operational solutions.
• Strong analytical, problem-solving, project management, and communication skills.
• Ability to work independently, manage multiple priorities, and collaborate effectively with clients and cross-functional teams.
• High School Diploma or GED required. Bachelor’s degree in business, healthcare administration, finance, or a related field preferred.

Requirements

• Experience providing consulting or advisory services to healthcare organizations.
• Experience with Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, or comparable infusion management systems.
• Experience supporting system implementations, workflow redesign, testing, training, and operational optimization.
• Knowledge of Medicare, Medicaid, commercial payer reimbursement methodologies, and managed care contracting.
• Experience developing executive reports, financial analyses, standard operating procedures, and operational recommendations.
• Familiarity with healthcare automation, emerging technologies, and revenue cycle performance benchmarking.

Benefits

• Comprehensive range of benefits focused on supporting whole health.
• Health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
• 401(k) plan.
• Company paid life insurance.
• Tuition reimbursement.
• A minimum of 18 days of paid time off per year.
• Paid holidays and leaves of absence.

For more details on our employee benefits programs, click here .

Company Description

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers, and patients. Join us in driving growth and improving lives.