[Hiring] Claims Team Lead, Transportation @Reserv
Feb 22, 2025 - Reserv is hiring a remote Claims Team Lead, Transportation. đź’¸ Salary: unspecified. đź“ŤLocation: USA.
Role Description
As a Team Lead at Reserv, you will be a working leader providing support to a Claims manager with leadership and claim technical responsibilities. Leadership responsibilities will include overseeing work done within the Commercial Transportation Claims (trucking) adjusting staff. We want your background and experience to deliver operational effectiveness, particularly in leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, and the client. This role will balance management responsibilities and individual contributor responsibilities when volume dictates the need for assistance with a claim.
Who you are
- Highly motivated and growth-oriented, impactful and influential
- Claims professional - knowledgeable with a track record of success in commercial transportation claims adjudication
- Strong leader - demonstrated ability to motivate, support, and teach a team
- Tech-oriented - excited by building a tech-driven claims organization
- Passionate - cares about their team, the customer, and their experience
- Empathetic leader - exercises empathy and patience towards everyone
- Sense of urgency - maintains urgency without working at all hours
- Creative - challenges existing assumptions and leverages technology
- Curious - seeks to know the whole story for better decision-making
- Problem solver - able to dive into details while focusing on the big picture
- Anti-status quo - takes action to improve processes
- Communicative - understands the importance of phone communications
- Possesses a sense of humor
What we need
- Flexibility - ability to switch from claims handling to coaching and feedback
- Agility - agile mindset and ability to pivot focus quickly
- Dependability - consistently achieve or exceed goals and overcome obstacles
- Implement and maintain best practices for claims handling
- Align team with client and customer expectations of the claims process
- Serve as a resource for escalated claims
- Foster a positive work environment and promote teamwork
- Attract, hire, retain, and provide high-level training
- Prepare and present comprehensive claims reports, metrics, and analyses
Job Duties
- Serve as backup/leader when the Manager is out of office
- Responsible for having direct reports
- Responsible for initial onboarding tasks/access and new hire cultural immersion
- SME for first-line questions, escalations, roundtable discussions
- Increased reserve and payment authority with the ability to assist with moderate reviews
- Identify topics and trends for team Huddles and Elevated Claims Experience Workshops
- Customer Obsession Champions - active advocates for a customer-centric mindset
Requirements
- 5+ years of insurance claims experience in multiple lines of business, preference for transportation (trucking) with some bodily injury experience
- 3+ years of leadership experience with a preference for managing in a remote environment
- Comfortable with technology and evolving claims systems and processes
- Demonstrated commitment to quality, accuracy, and attention to detail
- Integrity, ethics, and a strong sense of accountability in handling confidential information
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy
- Generous family leave policy
- Work from anywhere with frequent corporate retreats
- Apple laptop, large second monitor, and other quality-of-life equipment
Company Description
Reserv is an insurtech creating and incubating cutting-edge AI and automation technology to bring efficiency and simplicity to claims. Founded by insurtech veterans with deep experience in SaaS and digital claims, Reserv is venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new standard for TPAs, insurance technology providers, and adjusters alike.
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
đź’¸
unspecified
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Feb 22, 2025
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| đź“Ť | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
