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Network Support Specialist @Managed Solution Llc

[Hiring] Network Support Specialist @Managed Solution Llc

Mar 18, 2025 - Managed Solution Llc is hiring a remote Network Support Specialist. đź’¸ Salary: $29.00 to $36.00 per hour. đź“ŤLocation: USA.

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Role Description

As a senior member of the Managed Operations Center, the Network Support Specialist, Level 2 will provide expert-level technical support to managed services clients in a 24/7/365 environment and will be responsible for the following:

  • Provides advanced application and infrastructure support, network administration, desktop troubleshooting, and server management across multiple environments.
  • Diagnose and resolve network related issues such as slow internet speeds, connection drops, Wi-Fi issues, and site to site VPN tunnel disconnections.
  • Troubleshoots LAN/WAN, SD-WAN, routing, switching, VPN, firewall, and VoIP equipment.
  • Ensure network connectivity of appropriate devices, servers, telephony equipment, etc.
  • Secures client networks by implementing and enforcing appropriate security protocols.
  • Coordinates with client points of contact and Managed Solution teams to resolve issues and provide proactive communication regarding network incidents, outages, and maintenance.
  • Available for occasional after hours support in emergency situations as part of an on-call rotation.
  • Communicates with client vendors to establish root cause and coordinate resolution for outages and other issues on the vendor side.
  • Assists security team in monitoring client environments for suspicious activity/threats.
  • Researches enhancements, tunes existing network monitoring alerts, and adds additional alerts as needed.
  • Proactively implements security patches and coordinates with Backup/Disaster Recovery team members.
  • Adhering to client service level agreements and team performance goals.
  • Communicating technical information clearly and effectively over the phone, in person, and in writing.
  • Effectively documenting client communication, network/system configurations, and resolution efforts via internal ticketing system.
  • Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems.
  • Mentors and provides training to internal team members regarding security tools, policies, and incident response best practices.
  • Other responsibilities as assigned.

Qualifications

  • An associate’s or bachelor’s degree in computer science or related field.
  • 3+ years of advanced troubleshooting experience (networking, server/OS, desktop, virtualization).
  • Demonstrated ability to provide outgoing, enthusiastic customer service.
  • Demonstrated history of taking ownership/accountability of assigned tasks.
  • Strong organization and problem-solving skills.
  • Excellent oral and written English communication skills.
  • Demonstrated integrity and the ability to maintain client confidentiality.

Requirements

  • Strong proficiency in Office365 administration and troubleshooting required.
  • Certifications from Cisco (CCNA, Cisco Meraki Solutions Specialist), Fortinet (Fortinet NSE 5+), or other related vendors highly desired.
  • Expert level troubleshooting skills in a Windows environment.
  • Strong knowledge of LAN/WAN administration and concepts.
  • Demonstrated experience managing multi-site environments.
  • Strong knowledge of Network Monitoring, and Endpoint Management tools.
  • Expert level proficiency in Microsoft Exchange and Active Directory.
  • Previous experience working within ticketing systems required.
  • Previous experience working in Network or Security Operations Center desirable.
  • Apple/Macintosh/iPhone/iPad or Linux proficiency is a plus!

Benefits

  • PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+
  • 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions.
  • Holidays – Managed Solution celebrates 7 paid holidays each year.
  • Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan.
  • Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7.
  • $100K Life/AD&D policy provided for all employees, free of charge!
  • Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more!
  • $80/Month Cell Phone + Internet Reimbursement.

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Back to Remote jobs  >   All others
Network Support Specialist @Managed Solution Llc
All others
Salary đź’¸ $29.00 to $36.00 per hour
Remote Location
USA
Job Type full-time
Posted Mar 18, 2025
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đź“Ť Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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