[Hiring] Claims Team Lead @Gallagher

Role Description

At Gallagher Bassett, we're there when it matters most because helping people through challenging moments is more than just our job, it’s our purpose. Every day, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership—and that’s exactly what you’ll find here.

We’re a team of fast-paced fixers, empathetic experts, and outcomes drivers — people who care deeply about doing the right thing and doing it well. Whether you're managing claims, supporting clients, or improving processes, you’ll play a vital role in helping businesses and individuals move forward with confidence. Here, you’ll be supported by a culture that values teamwork, encourages curiosity, and celebrates the impact of your work.

In this role, you will:

• Supervise a small Workers Compensation team.
• Demonstrate significant claims handling skills and carry an individual case load delivering high quality and efficient service.
• Participate in adjuster hiring and training to nurture a culture of performance and continuous improvement.
• Manage workloads and motivate performance.
• Use Gallagher's technology to enhance your team's efficiency and quality.
• Communicate with clients, carriers and brokers in a professional, positive and proactive manner.
• Effectively manage multiple competing priorities, identify coaching opportunities and position team members for successful development.

Qualifications

• High School Diploma
• Minimum of 10 years hands-on workers compensation claims adjusting experience required including lost-time/indemnity and litigation.
• Appropriately licensed and/or certified in all states in which claims are being handled
• Knowledge of all team member related functions

Requirements

• Minimum of 5-10+ years of experience adjusting a full indemnity desk plus litigation.
• California Workers Compensation jurisdictional experience.
• Active Adjusters' licenses: CA Designation required, SIP optional.
• This role is eligible for fully remote work.

Benefits

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact