[Hiring] Claims Support Supervisor @United Auto Insurance

Role Description

The Claims Support Supervisor leads licensed adjusters who provide elevated claim service, explain coverage and liability information, process first-party claim payments, and make decisions that move insured losses toward closure. The supervisor provides operational direction, quality oversight, coaching, and escalation support while ensuring work remains within team authority.

• Lead, coach, and support a team of licensed fast track adjusters serving as elevated points of contact for policyholders and claimants.
• Oversee accurate processing of first payments to insureds, shops, and related parties, as well as reissuance of payments previously issued on a claim.
• Review, approve, and guide team explanations of coverage, policy terms, claim status, liability, and next steps to ensure accuracy, consistency, and appropriate licensed-level service.
• Review and approve payments, and letters to parties to ensure accuracy and compliance.
• Handle supervisor escalation calls and activities as needed.
• Review and approve fault ratings and coverage resolutions as needed.
• Provide oversight of coverage and liability reviews on insured losses and ensure decisions are supported by claim data, properly documented, and within assigned authority.
• Handle escalated questions and disputes beyond adjuster authority; determine when a matter requires management involvement or referral to an upper-level adjuster.
• Audit calls, claim notes, payment activity, and decision quality for compliance with company policy, Florida DFS regulations, and documentation standards.
• Monitor productivity, quality, attendance, customer service, payment accuracy, and claim-resolution metrics; communicate expectations and manage performance concerns.
• Conduct regular one-on-ones, coaching, training, and development activities; ensure licenses remain active and required training is completed on time.
• Manage daily staffing, workload, call coverage, and priorities so the team responds effectively to customer needs and moves eligible claims toward closure.
• Serve as a licensed resource for the team and entry-level CSRs; identify trends, process gaps, and training needs and recommend operational improvements.

Qualifications

• High school diploma or equivalent; associate degree preferred.
• Active Florida 6-20 All-Lines Adjuster license in good standing is required.
• Prior P&C insurance service or claims experience is required; UAIC experience and previous leadership or coaching experience are preferred.
• Strong communication, organization, analysis, coaching, and conflict-resolution skills with sound independent judgment.
• Bilingual English/Spanish preferred; proficiency with claim systems, contact-center tools, reporting, and Microsoft Office applications.

Benefits

• 401(k) Retirement Savings Plan with employer match.
• Comprehensive Medical, Prescription Drug, Vision, and Dental Insurance.
• Paid Time Off, Holidays, and Leave programs.
• Flexible spending accounts.
• Basic Life Insurance and Voluntary Life/ADD.
• Short Term and Long-Term Disability.