[Hiring] Multi-Line Claims Supervisor @Ccmsi

Role Description

The Multi-Line Claims Supervisor position is responsible for the investigation, adjustment, and supervision of assigned auto and general liability claims. Experience with group captives is a plus! This position may be used as an advanced training position for consideration for promotion to a management position. The position is also accountable for the quality of multi-line claim services as perceived by CCMSI clients and within our Corporate Claim Standards.

• Review, assign, and provide supervision of all multi-line claim activity for designated claims to ensure compliance with Corporate Claim Standards, client-specific handling instructions, and applicable laws.
• Investigate, evaluate, and adjust assigned multi-line claims in accordance with established claim handling standards and laws.
• Reserve establishment and/or oversight of reserves for designated multi-line claims within established reserve authority levels.
• Provide oversight of medical, legal, damage estimates, and miscellaneous invoices to determine if reasonable and related to designated claims. Negotiate any disputed bills or invoices for resolution.
• Authorize and make payments of multi-line claims in accordance with claim procedures utilizing a claim payment program in accordance with industry standards and within established payment authority.
• Negotiate settlements in accordance with Corporate Claim Standards, client-specific handling instructions, and state laws, when appropriate.
• Assist designated claim staff in the selection, referral, and supervision of designated claim files sent to outside vendors (i.e., legal, surveillance, case management, etc.).
• Direct handling of designated litigated and complex claims.
• Provide education, training, and assist in the development of claim staff.
• Review and maintain personal diary on claim system.
• Supervision of all multi-line claim activity for specified accounts.
• Compliance with Corporate Claim Handling Standards and special client handling instructions as established.

Qualifications

• Excellent oral and written communication skills.
• Initiative to set and achieve performance goals.
• Good analytic and negotiation skills.
• Ability to cope with job pressures in a constantly changing environment.
• Knowledge of all lower level claim position responsibilities.
• Must be detail-oriented and a self-starter with strong organizational abilities.
• Ability to coordinate and prioritize required.
• Flexibility, accuracy, initiative, and the ability to work with minimum supervision.
• Discretion and confidentiality required.
• Reliable, predictable attendance within client service hours for the performance of this position.
• Responsive to internal and external client needs.
• Ability to clearly communicate verbally and/or in writing both internally and externally.

Requirements

• 8+ years multi-line claim experience is required (Auto, General Liability).
• 3+ years supervisory experience preferred.
• Bachelor’s Degree is preferred.
• Bilingual (Spanish) proficiency—highly valued for communicating with claimants, employers, or vendors, but not required.
• Proficient with Microsoft Office programs.
• Adjusters license may be required based upon jurisdiction.
• AIC, CPCU, or ARM preferred.

Benefits

• 4 weeks paid time off that accrues throughout the year in accordance with company policy + 10 paid holidays in your first year.
• Comprehensive benefits: Medical, Dental, Vision, Life, and Disability Insurance.
• Retirement plans: 401(k) and Employee Stock Ownership Plan (ESOP).
• Career growth: Internal training and advancement opportunities.
• Culture: A supportive, team-based work environment.