[Hiring] Claims Examiner @Mercury Insurance Services, LLC

Role Description

If you’re passionate about helping people restore their lives when the unexpected happens, and providing the best customer experience, then our Mercury Insurance Claims team could be the place for you! We offer dynamic and challenging opportunities to those who want to make a meaningful impact.

Under limited supervision, the Claims Examiner (Non-CA) utilizes a strong organizational and analytical skillset to evaluate, negotiate, and settle low to high complexity bodily injury claims expediently, to prevent unnecessary exposure to the Company and Policyholders. You will be responsible for ensuring a complete and thorough investigation to determine liability, damages, and injuries, as well as determining applicability of state laws and regulations along with other factors related to a claim. You may also coordinate settlement, mediation, and/or arbitration with attorneys for cases pre-litigation and may handle litigated cases. The Claims Examiner (Non-CA) will leverage knowledge and experience to assure regulatory compliance across multiple states.

At Mercury, we believe in nurturing growth, making time to have fun, and working together to make great things happen.

Qualifications

• Minimum: High School Diploma or GED.
• You may be required to obtain a Company sponsored Adjuster’s license to handle claims, to be secured upon hire.
• Preferred: Bachelor’s Degree.
• Minimum: Prior experience investigating, evaluating, negotiating, and settling moderately to highly complex claims.
• Or equivalent combination of education and/or experience.
• Preferred: 3+ years related experience.

Requirements

• Thorough knowledge and comprehension of Mercury claims handling policies and procedures.
• An analytical mindset allowing the effective assessment of causation and exposure based on complex fact patterns and extensive bodily injuries and property damage.
• An effective communicator who possesses excellent written and verbal communication skills to professionally represent the Company in multi-channel correspondence with customers, claimants, law offices, and other insurance carriers.
• Critical attention to detail and strong organizational skills.
• Ability to plan and exercise conscious control of workload time spent to be effective, efficient, and productive.
• Ability to switch focus at a moment’s notice and prioritize tasks as they are received.
• Ability to exercise sound judgment in dealing with customers, claimants, and legal counsel.
• Ability to assess risk while making qualified decisions to protect the company and our insureds.
• Views conflict resolution as an opportunity; enjoys negotiating and finding common ground to come to an agreement.
• Possesses a passion for completing detailed and often complicated investigations.
• Collaborates well with others. We are one team with a common goal.
• Ability to build rapport with both the policyholders and claimant attorneys, has emotional intelligence.
• Has self-motivation and accountability while working remotely.
• Demonstrated proficiency with MS Office products (Outlook, Word) and claims related software.
• Must have dedicated workspace that is free from distractions.
• Preferred: Knowledge of medical and legal terminology, and applicable laws.
• Demonstrates intellectual curiosity by seeking out efficiencies through process improvement or technology.
• Takes ownership of any process they can improve.
• Assumes positive intent in all interactions.
• Seeks growth within and beyond this role.
• May also participate in the development of the legal defense strategy by partnering and coordinating with Mercury’s legal counsel. Supports and assists legal counsel by attending depositions, mediations, arbitrations, and trials as the Company Representative.
• Is well versed in and adapts claims handling procedures to ensure compliance with state laws, regulations, and policies across multiple states.

Benefits

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more