[Hiring] Claims Analyst @Brown & Brown Insurance

Role Description

The primary role of the Claims Analyst is to support the day-to-day claims administration and claims service needs of clients on an assigned book of TPA business. This book of business may have a Claims Team Leader, Producer or Account Executive who has overall responsibility for the client relationship, service strategy and business development.

The Claims Analyst’s focus includes a significant amount of time spent on claim file review, system activity, data analysis and communication with clients, carriers, adjusters and other claim stakeholders via email or phone. They have great accountability to adhere to corporate initiatives, process and procedures, including system of record data integrity.

How You Will Contribute:

• Review new and open claims for coverage, reserve adequacy, compensability and appropriate handling, and escalate concerns to the Team Leader or Claims Manager.
• Monitor claim activity, diary dates and key milestones to keep claims moving toward resolution, and follow up on aging or stagnant files.
• Identify large, litigated or high-severity claims early and provide timely reporting and escalation to the client, Prod/AE and carrier.
• Coordinate with adjusters, carriers and 3rd party vendors on claim status, settlement authority, subrogation and recovery opportunities.
• Primary point of contact for daily claim questions, status requests and documentation needs from the client or forwarded by the Prod/AE.
• Support claim intake and first notice of loss processes, ensuring claims are reported to the carrier or TPA system accurately and within required timeframes.
• Respond to client, carrier and adjuster requests for information, working with the Account Manager team as needed on policy and coverage questions.
• Update the system of record to properly reflect conversations, communications and claim documentation.
• Prepare for and participate in claim reviews with clients, including follow-up on action items.
• Obtain, validate and reconcile loss runs and claim data directly from carrier or TPA systems as needed.
• Prepare recurring and ad hoc claim reports, loss summaries and trend analyses (frequency, severity, open vs. closed, reserves and incurred).
• Build and maintain effective working relationships with carrier claims representatives, TPA partners, adjusters and other claim vendors.
• Escalate carrier or vendor service issues and follow through to resolution, partnering with the Team Leader as appropriate.

Qualifications

• 2+ years of experience in claims administration, claims handling or claims analysis in a Property & Casualty brokerage, carrier or TPA environment.
• Knowledge of Property & Casualty claims, coverage and loss run data.
• Ability to follow process and procedures guidance.
• Analytical and problem-solving abilities, including comfort working with claim data and reports.
• Ability to display tact and poise under pressure when working through sensitive or time-critical claim issues.
• Good communication, interpersonal, and negotiation skills.
• Ability to work efficiently in teams.

Requirements

• Hold, or willing to obtain, Insurance licenses as required by the Company.

Benefits

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.