[Hiring] Claims Administrator @Dimont & Associates, LLC

Role Description

DIMONT is seeking a Claims Administrator to join our fully remote claims operations team supporting hazard insurance claims for mortgage lenders, servicers, and investors nationwide. In this role, you will help keep claims moving efficiently by ensuring files are accurate, documentation is complete, and required information is gathered and communicated throughout the claims process.

This position is a great fit for someone with experience in hazard claims, property preservation, mortgage servicing, or related insurance operations who enjoys working in a structured, fast-paced environment where organization, accuracy, and follow-through make a direct impact.

What You Will Do

• Review hazard claim files, damage reports, and supporting documentation for completeness and accuracy
• Research claim information and gather required documentation needed for submission
• Notify carriers of new claims and coordinate assignment to the appropriate carrier or adjuster
• Process claim acknowledgments and accurately enter claim data into internal systems
• Update policy and coverage information as changes occur
• Communicate with brokers, insurers, adjusters, and internal partners to resolve outstanding items
• Manage assigned claim queues while meeting productivity goals, service expectations, and turnaround times
• Partner closely with adjusters to ensure claims are complete, accurate, and submission-ready
• Identify missing information and proactively follow up to keep claims progressing

Qualifications

• 1+ year of experience in hazard insurance claims, property preservation, mortgage servicing, bank-owned properties, or a related insurance operations environment preferred
• Experience working in a high-volume, queue-based environment with productivity goals and turnaround expectations
• Strong attention to detail and the ability to review documentation accurately
• Excellent organizational skills with the ability to manage multiple priorities across various systems
• Strong written and verbal communication skills with the ability to collaborate effectively with internal and external partners
• Proficiency with Microsoft 365 and the ability to learn new technology platforms quickly

Company Description

Founded in 1996, DIMONT is a Dallas-based provider of insurance claims management and adjustment services supporting mortgage lenders, servicers, and investors across the United States. Since 2010, DIMONT has helped clients recover more than $2 billion in insurance claim proceeds and mitigate losses on mortgage collateral through technology-enabled services, borrower insurance claims management, and FHA, GSE, MI, VA, and USDA claims processing.

As a growing company, DIMONT offers employees the opportunity to make a meaningful impact while supporting critical services within the mortgage servicing industry. We are small enough that your work has real visibility, yet established enough to provide stability, flexibility, and opportunities to contribute to our continued success.

We take pride in delivering exceptional service to our clients and fostering a workplace where every team member is valued, respected, and supported.

DIMONT is an equal opportunity employer. We are committed to providing a workplace free from discrimination and do not discriminate on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran status, pregnancy, genetic information, or any other characteristic protected by applicable federal, state, or local laws.