[Hiring] Claims Administrative Assistant @WithCoverage

Role Description

As our Claims Administrator, you’ll be the organizational backbone of our claims team. You’ll manage the team’s shared inbox, keep claims moving by making sure the right information gets to the right people, and take on a variety of ad hoc requests that help our Claims Specialists deliver great outcomes for clients. This role is ideal for someone early in their career who is highly organized, detail-oriented, and eager to learn the commercial insurance claims process from the ground up in a fast-paced, tech-enabled environment.

What You’ll Do

• Inbox Management & Triage
  • Monitor and manage the claims team’s shared email inbox, ensuring every message is reviewed, sorted, and routed to the right team member promptly.
  • Identify urgent or time-sensitive items (new loss notices, carrier deadlines, client escalations) and flag them for the team.
  • Respond to routine inquiries from clients, carriers, and adjusters, such as acknowledging receipt, requesting missing information, or sharing status updates.
  • Track open requests to ensure nothing falls through the cracks.
• Claims Administrative Support
  • Help prepare and submit first notices of loss (FNOLs) to carriers under the direction of Claims Specialists.
  • Gather, organize, and follow up on claim documentation such as loss runs, photos, invoices, and correspondence.
  • Maintain accurate, up-to-date records of claims activity in our proprietary agency management system.
  • Request and organize loss runs for new and existing clients, including support for new business claims audits.
  • Schedule client meetings, claims reviews, and carrier calls, and help prepare materials for them.
• Ad Hoc & Team Support
  • Take on ad hoc requests from the claims team and broader organization, from research tasks to data pulls to document prep.
  • Help compile data and materials for quarterly claims reviews.
  • Keep shared folders, trackers, and templates organized and current.
  • Serve as a reliable point of coordination between the claims team and other internal teams.
• Process & Technology
  • Use our claims management tools and automation to work efficiently and accurately.
  • Spot recurring bottlenecks or repetitive tasks in the inbox and suggest ways to streamline them.
  • Learn the claims process on the job, with the opportunity to grow into a Claims Specialist role over time.

Qualifications

• 0–2 years of experience in an administrative, customer service, or operations role. Insurance experience is a plus but not required.
• Interest in learning commercial insurance and the claims process.

Requirements

• Highly organized, with strong attention to detail and the ability to juggle many requests at once.
• Clear, professional written and verbal communication skills.
• Good judgment in prioritizing tasks and knowing when to escalate.
• Proactive and dependable, able to work independently while being a strong team player.
• Eager to learn and open to feedback.

Benefits

• Competitive compensation that includes equity.
• Comprehensive benefit plans for medical, dental, vision, life, and disability.
• Pre-tax accounts (FSA, HSAs, dependent care FSAs, commuter savings).
• Human Interest: 401(k) provider.
• Time Off: Flexible time off, sick leave, family and medical leave, and major national holidays.
• A curated in-office employee experience, designed to foster community, team connections, and innovation.
• Collaborative, transparent, and fun culture.