[Hiring] Child Support Case Processing Consultant @State of Florida

Role Description

This internal promotional position performs customer and team member support for the Order Entry and Interstate processes and is an excellent fit for critical thinkers. If you enjoy working with others and problem solving, this may be the position for you. Your duties would include:

• Mentoring and training to team members
• Initiating and responding to requests
• Coordinating with internal and external partners
• Researching and resolving case issues
• Gathering information and analyzing case data to determine next steps
• Assisting customers
• Interacting with other states, employers, and other business partners
• Making decisions based on case information and provided documentation

Qualifications

• Currently employed with the Florida Department of Revenue.
• Two years of experience conducting research and analyzing information to make decisions.
• Experience coaching, mentoring or training others.
• Two years of experience communicating with customers for the purpose of resolving inquiries.
• One year of Child Support Program experience.

Requirements

• Relevant education may substitute for the required experience.

Preferences

• Preference may be given to individuals with Order Entry and/or Interstate experience.

Benefits

• Health insurance
• Life insurance
• Tuition waivers
• Paid sick and personal leave
• 10 paid holidays annually
• Retirement savings
• Vision and dental insurance