[Hiring] Chief of Staff @Solution Community

Role Description

As Chief of Staff, you will serve as the CEO's key right-hand, working directly with C-level executives to streamline daily operations, ensure strategic alignment across the organization, and drive operational efficiency. You will reduce the CEO’s workload, allowing them to focus on high-priority initiatives such as strategy, partnerships, and fundraising, while ensuring the organization's leadership operates smoothly and effectively. You will be a trusted partner who identifies challenges, creates solutions, and manages cross-functional collaboration.

Key Responsibilities

• Direct Support for the CEO
  • Operational Management: Serve as the CEO’s go-to partner in handling day-to-day operations, reducing administrative and operational burdens.
  • Task Prioritization: Help the CEO prioritize tasks, projects, and strategic initiatives, ensuring focus on high-impact activities.
  • Meeting Preparation & Follow-ups: Coordinate the CEO’s meetings, prepare materials, document action items, and follow up on key deliverables.
  • Communication: Act as the point of contact for internal and external stakeholders on behalf of the CEO, ensuring timely communication and decision-making.
• Support for C-Level Executives
  • Identify & Address Needs: Work closely with C-level executives to understand their challenges and needs. Provide strategic and operational support to help eliminate roadblocks.
  • Cross-Functional Collaboration: Facilitate communication and collaboration between C-level executives to ensure alignment with the organization’s overall strategy.
  • Problem Solving: Help resolve operational bottlenecks and coordinate with departments to ensure smooth execution of key initiatives.
• Project Management & Execution Across Key Directions
  • Lead Key Initiatives: Own high-priority projects that require cross-functional coordination and drive them from conception through execution.
  • Process Improvement: Identify organizational inefficiencies and implement strategies to optimize workflows and improve operational performance.
  • Monitor Progress: Track project progress, ensure milestones are met, and update the CEO and C-level executives on major initiatives.
• Strategic Planning & Organizational Alignment
  • Support Strategic Decision-Making: Provide data, insights, and reports to help the CEO and C-level executives make informed, high-level decisions.
  • OKRs & KPIs: Help develop and track organizational OKRs (Objectives and Key Results) and KPIs to ensure that the team is aligned with overall strategic goals.
  • Organizational Development: Help scale the organization by refining structures, processes, and talent development strategies.
• Communication & Stakeholder Management
  • Internal Communication: Act as a communication bridge between leadership and the broader team, ensuring that organizational priorities, strategies, and updates are clearly communicated.
  • Stakeholder Engagement: Build relationships with internal and external stakeholders to support organizational growth, fundraising, and partnership initiatives.
  • Crisis Management: Serve as a strategic advisor during periods of change or crisis, ensuring smooth communication and execution of necessary actions.
• People & Culture
  • Team Leadership: Lead key functional areas, ensuring the organization maintains high engagement, motivation, and performance.
  • Culture Building: Help foster a collaborative, innovative, and high-performing organizational culture that aligns with Solution Community’s mission and values.
• Tools & Systems Management
  • Utilize Digital Tools: Oversee the effective use of project management and communication tools such as ClickUp, Slack, Titan Email, and Titan Calendar to streamline workflows, enhance transparency, and improve efficiency across the team.
  • Process Documentation: Ensure that best practices and processes are documented and communicated effectively across the organization.

Qualifications

• 7+ years of experience in a leadership or operational role, with proven success in working with senior executives, optimizing operations, and driving organizational improvements.
• Strong background managing complex projects, with a focus on cross-functional collaboration and timely execution.
• Ability to identify key issues, analyze data, and provide insights that support strategic decision-making.
• Clear and persuasive written and verbal communicator with experience managing internal and external stakeholders.
• Proven ability to solve organizational challenges and improve operational efficiency.
• Proficiency in using project management and communication tools such as ClickUp, Slack, Titan Email, and Titan Calendar.
• Ability to easily navigate a fast-paced environment, shifting priorities, and a growing organization.

Recommended Profile

• You are an organized, proactive individual who thrives in dynamic environments and enjoys working across various teams.
• You excel at managing complex tasks, aligning teams, and improving organizational efficiency.
• You have a strategic mindset and love to find solutions to operational challenges while fostering collaboration and teamwork.

Benefits

• Direct collaboration with a global leadership team (Apple, Google, Netflix, Meta, and others).
• Real ownership and decision-making authority — this is not a support role.
• A multicultural team spanning 70+ countries.
• Async-first, fully flexible work — no micromanagement.
• Meaningful impact on global social causes.
• Formal recommendation letter upon successful completion of your volunteer term.
• Opportunities for personal and professional growth within a mission-driven organization.