[Hiring] Chief of Staff @Vetcove

Role Description

Vetcove is seeking an exceptional Chief of Staff to design, build, and lead the internal operations of our growing company. Reporting directly to the CEO, you’ll be a trusted confidant to the leadership team, with meaningful authority to shape how Vetcove works day-to-day.

• Your mandate is to make the organization run exceptionally well.
• You’ll build the systems, processes, and coordination that help our teams move faster, resolve problems before they reach the founders, and turn leadership’s priorities into well-executed internal initiatives.
• Your work will create more capacity for our leadership team to focus on strategy, major decisions, customer relationships, and the next stage of Vetcove’s growth.
• This is a senior, hands-on operating role with a seat at the table in leadership team meetings and close involvement in the decisions that shape how we operate.
• You’ll lead a small internal operations team while personally driving projects and solving problems across the company.
• As you build context and trust, you’ll represent the CEO and other leaders in meetings, lead projects on their behalf, and make decisions within your delegated authority.
• We’re looking for an exceptional self-starter who creates momentum without waiting for instructions.
• You’ll need the judgment to act independently, the resourcefulness to work through ambiguity, and the follow-through to deliver without close supervision.
• Success means becoming the person leadership trusts to run internal operations and the person our teams count on to bring clarity, remove obstacles, and make things happen.

Qualifications

• Bachelors Degree
• A record of owning complex operations or cross-functional initiatives and delivering excellent results with limited oversight.
• Exceptional judgment, discretion, and integrity, with the ability to earn the confidence of senior leaders and handle sensitive matters thoughtfully.
• A highly proactive, self-directed approach. You anticipate needs, determine the next steps, and follow through without repeated prompting or detailed instructions.
• The ability to turn ambiguity into clear priorities, practical processes, and decisive action, seeking input where it matters and moving independently where it doesn’t.
• The presence and confidence to represent senior leadership, lead consequential conversations, and make sound decisions within your authority.
• Strong organizational skills and attention to detail, paired with the judgment to focus on what matters most.
• The credibility and interpersonal skills to work across functions, resolve disagreements, and hold people accountable with clarity and respect.
• Excellent written and verbal communication skills, including the ability to create compelling presentations and concise recommendations.
• The ability to lead a small team while remaining a resourceful, hands-on operator who takes personal ownership of results.
• Experience in a demanding, growing organization where you improved how the business operated and earned increasing responsibility.
• We value demonstrated capability, judgment, and ownership over a particular title, career path, or number of years of experience.

Requirements

• Design and improve the internal systems, policies, and processes that support a growing, fully remote company.
• Take responsibility for day-to-day operational decisions and execution.
• Step in for the CEO and other leaders to represent their priorities, lead meetings, advance projects, and make decisions within your delegated authority.
• Lead internal initiatives from an initial idea through completion.
• Participate in leadership team meetings, contribute an informed operational perspective, and take ownership of complex and sensitive matters with discretion.
• Set priorities and raise the standard of execution across administration, people operations support, and company events.
• Oversee the programs, gatherings, and internal practices that help people feel connected, supported, and effective at Vetcove.
• Drive preparation of all-hands presentations, leadership updates, and other company communications.
• Identify recurring friction, gaps in ownership, and emerging operational risks.

Benefits

• 100% remote within the United States, with travel for company retreats and other gatherings
• Medical, dental, vision, and life insurance
• Automatic 401(k) contributions
• Meaningful equity
• Employee referral program
• At-home office setup
• Biannual company retreats
• Open vacation policy
• Monthly team events
• The typical base pay range for this role across the U.S. is: $180,000/year - $270,000/year + bonus + equity + benefits.