[Hiring] Centralized Leasing and Admin Specialist @Continental Properties

Role Description

As the Centralized Leasing and Admin Specialist, you will play a critical role in enhancing the customer experience and ensuring application accuracy by supporting the administrative and documentation process for new applicants. You will support our onsite community teams and elevate the overall prospect to resident experience, helping ensure customers move through the leasing journey smoothly, accurately, and confidently. This includes:

• Reviewing applicant documents
• Confirming data accuracy
• Identifying potential fraud
• Communicating with customers to ensure all required information is submitted

Your work directly contributes to stronger compliance, faster decision making, and greater consistency across our communities.

If you excel in organization, communication, and problem solving—and enjoy supporting both customers and onsite teams—this is an excellent opportunity to make an impact.

This position can work remote within any of our core markets (CO, MN, IL, WI, GA, FL, MI, AZ). Candidates must reside within one hour of a Continental community as this role will require periodic visits to supported communities and visits to our home office in Menomonee, WI.

Qualifications

• Associate’s Degree required or equivalent experience
• One (1) or more years of apartment leasing experience preferred
• Strong written and verbal communication skills
• Comfortable navigating multiple systems and conducting system audits for accuracy and compliance
• Strong organization and time-management to manage high volumes of applications and documentation deadlines
• Experience with Property Management Systems (PMS), particularly OneSite, strongly preferred
• Proficiency in Spanish is a plus

Requirements

• Proactively manage outbound and inbound communication (phone, email, text) with applicants to gather required documentation within 48 hours of application completion.
• Thoroughly review and verify credit reports, income documents, and identification materials to ensure accuracy, completeness, and alignment with company standards.
• Verify the accuracy of applicant demographics and follow up with applicants to obtain missing or corrected information as needed.
• Monitor, track, and communicate documentation trends, accuracy patterns, and process gaps to Operations Leadership to support ongoing improvement.
• Partner closely with Community Managers to provide timely application updates and clearly outline next steps to ensure 100% document completion prior to approval.
• Perform additional responsibilities and support tasks assigned to meet business and operational needs.

Benefits

• Career Growth: Tools, training, and opportunities for a meaningful career with long-term growth potential.
• Mental Health & Wellness: Comprehensive mental health support including 8-free counseling sessions per year and access to additional wellness resources.
• Balance: Generous vacation time, 9-paid holidays, and half-days on Fridays during designated months.
• Community & Connection: Build relationships through informal gatherings, lunches, community and company events, volunteer opportunities, and a vibrant social culture.
• Culture of Belonging: Commitment to evolving our culture where team members feel a sense of belongingness each day.
• Performance Incentives: Participate in our Building Above and Beyond (BAAB) incentive program that rewards team members annually based on company goals and achievements.
• Industry-Leading Benefits: Comprehensive benefits package, including Medical, Dental, and Vision Plans, flexible spending accounts, 401(k) with company match, and company-paid life and disability insurance.
• Family Support: 6-weeks paid parental leave and family-forming & fertility resources (up to 12-weeks leave for birth mothers).