[Hiring] Centralized Intake Associate @Sedgwick

Role Description

Accurately sets up claims in the claims management system by collecting, verifying, and adding essential information received via email or verbal communication. This role serves as a vital link between the client and Sedgwick, ensuring timely and accurate claim initiation, which lays the foundation for excellent service delivery.

• Reviews incoming emails to identify and gather necessary claim details.
• Inputs claim information into the system according to organizational protocols.
• Verifies the completeness and accuracy of submitted documents.
• Assigns claims using provided tools, including the “All Clients List” and specialized spreadsheets to identify the appropriate client, apply special instructions, and determine claim-specific coding requirements such as office code.
• Collaborates with relevant parties to gather necessary claim information and ensure accurate setup.
• Maintains quality by accurately following client-specific set-up instructions and ensuring all required data is correctly entered.
• Documents meeting minutes as needed to ensure accurate record-keeping and follow-up.

Qualifications

• High School Diploma or GED required.
• Two (2) years of related experience or equivalent combination of education and experience required.
• Strong oral and written communication skills.
• PC literate, including Microsoft Office products.
• Analytical and interpretive skills.
• Good organizational skills.
• Ability to create and complete comprehensive, accurate and constructive written reports.
• Ability to work in a team environment.
• Ability to meet or exceed Performance Competencies.

Requirements

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion.
• Ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines.
• Computer keyboarding, travel as required.
• Hearing, vision and talking.

Benefits

• Equal Opportunity Employer and a Drug-Free Workplace.
• Diverse, equitable, and inclusive workplace.