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Carrier Coordinator @ZigZag Global

[Hiring] Carrier Coordinator @ZigZag Global

Feb 25, 2025 - ZigZag Global is hiring a remote Carrier Coordinator. 💸 Salary: competitive salary. 📍Location: Bulgaria.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

We are in search of a Carrier Coordinator who resonates with our Purpose, Vision, and Values and is eager to contribute to a team where these principles are more than words – they guide our actions. Your commitment to fostering positive relationships, whether with colleagues or customers, will help create an environment where everyone feels appreciated and valued.

  • Supporting the carrier management team to ensure the efficient and reliable operation of our reverse logistics managed services.
  • Collaborate with the Carrier Managers to nurture and manage relationships with carriers and logistics partners.
  • Monitor carrier performance by tracking key metrics such as on-time deliveries, transit times, and service-level agreements (SLAs) compliance.
  • Act as the first point of contact for carrier communication channels, resolving immediate problems through established communication routes, coordinating with internal teams, and keeping affected parties up to date to find solutions promptly.
  • Assist in generating and analysing reports on carrier performance and transportation costs.
  • Maintain open and effective communication channels with carriers, internal teams, and e-commerce retail clients to ensure smooth operations.
  • Establish and maintain carrier relationships, supporting disputes or escalations.
  • Proactively propose improvement plans where performance gaps are identified.
  • Manage and organise carrier information in the relevant ZigZag databases.
  • Support in the monitoring and submission of carrier claims.

Qualifications

  • Detail-oriented, solutions-focused approach.
  • Excellent written and spoken English.
  • Ability to manage and coordinate competing priorities and projects in a fast-paced operation.
  • Ability to adapt to business needs.
  • Proficient in using Microsoft Office, mainly Excel and PowerPoint.

Requirements

  • Collaborative Mindset: Embrace a collaborative approach to work, actively participating in team discussions and contributing ideas to foster a supportive and innovative environment.
  • Tenacious Problem-Solving: Exhibit tenacity in addressing challenges, embodying the value of "Be Tenacious" by persistently seeking solutions and overcoming obstacles.

Benefits

  • Competitive salary
  • 20 days holiday plus bank holidays. Additional day holiday after every full year of service (up to 5 additional days) plus a bonus day off for your birthday
  • Collaborative working environment
  • Healthcare insurance with dental service included
  • Food vouchers (200 BGN/month per person)
  • Annual L&D budget
  • Employee referral bonus scheme
  • Office Equipment Budget
  • Mental Health Support

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Before You Apply
📍 Be aware of the location restriction for this remote position: Bulgaria
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   All others
Carrier Coordinator @ZigZag Global
All others
Salary 💸 competitive salary
Remote Location
Bulgaria
Job Type full-time
Posted Feb 25, 2025
Apply for this position Unlock 54,600 Remote Jobs
📍 Be aware of the location restriction for this remote position: Bulgaria
Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Carrier Coordinator Apply for this position Unlock 54,600 Remote Jobs
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