[Hiring] Campaign Coordinator @Recruitment Department

Role Description

• Assist in the implementation and coordination of daily campaign operations
• Monitor agent attendance, schedule adherence, and basic performance indicators
• Provide timely updates, reminders, and campaign announcements to the team
• Help facilitate team huddles and refreshers as needed
• Ensure agents are well-briefed with campaign objectives, call flows, and updates
• Provide day-to-day assistance to agents regarding campaign processes, FAQs, and call handling
• Relay agent concerns or escalations to the Operations Manager
• Assist in addressing simple policy clarifications or documentation follow-ups
• Promote a positive and collaborative work environment
• Generate and submit daily/weekly/monthly campaign performance reports
• Track KPIs such as performance statistics, attendance, and QA scores
• Flag performance trends, areas of concern, and improvement opportunities to supervisors
• Maintain records and trackers used for agent performance monitoring
• Coordinate with QA, Trainers, and the Operations team for agent follow-ups and coaching plans
• Support the implementation of developmental action plans
• Collaborate with leadership in training, nesting, and transitioning of new hires
• Help document campaign SOPs and contribute to process improvement initiatives
• Keep campaign logs, attendance sheets, and report files updated
• Assist in scheduling coaching or evaluation sessions as needed
• Support documentation of agent feedback, error reports, and other relevant forms
• Perform other administrative tasks as assigned by the Operations Manager

Qualifications

• Experience as an account manager/telemarketing agent
• Experience as a quality assurance analyst
• Proven experience as a campaign manager or similar supervisory position
• Proficient in English
• Exceptional verbal and written communication skills
• Strong understanding of company products, policies, and services
• Excellent organizational and leadership skills
• Ability to coach, train, and motivate employees
• Knowledge of performance evaluation procedures
• A results-oriented approach
• Excellent problem-solving and customer service skills
• Ability to work under pressure
• Ability to work harmoniously with other positions in the company

Requirements

• MUST HAVE the following equipment:
• Hardware: Laptop/Desktop Intel i3 (7th gen or higher) / AMD Ryzen 3 (or higher) and 8 GB RAM
• OS: Windows 10 or higher (MacOS equivalent is allowed)
• Headset: A4Tech (HU 7P or HU 50) or Jabra USB type headset with noise-cancelling feature
• Internet connection: Wired connection; minimum of at least 30 Mbps
• Software: Microsoft Office & PDF reader, Anydesk, Gdrive, Discord

Benefits

• Permanent work-from-home or Hybrid set-up in Batangas City
• Full Time and Long Term Employment
• Government mandated benefits, Health benefits, leaves, bonuses, and other incentives (except Freelance contract)
• Salary will be based on: Skills, Attitude, Performance, Attendance
• Opportunity for regularization and promotion
• US and Canadian clients
• Shift: Graveyard Monday to Friday
• Training: 1 month