[Hiring] Business Systems Engineer II @Accurate Background

Role Description

We are seeking an Engineer II, Business Systems to support and enhance enterprise applications used by our Revenue and Customer Support functions. This role is primarily focused on Salesforce Sales Cloud, Service Cloud, and supporting Revenue/Client Services systems. This is a hands-on role focused on configuring solutions, improving usability, and supporting reliable system operations while building technical depth across platforms.

What You’ll Do

• Configure and support solutions in Salesforce based on defined requirements
• Build and maintain automations, workflows, and system configurations to support business processes
• Assist with integrations across Salesforce and related tools using APIs and native capabilities
• Troubleshoot system issues, investigate root causes, and support resolution efforts
• Design solutions with a focus on usability and end-user experience
• Partner with Business Analysts to execute against a prioritized backlog
• Follow standard delivery processes for configuration, testing, validation, documentation, and release readiness in alignment with SAFe practices
• Create and maintain documentation as part of solution delivery
• Support Salesforce user management, including user setup, access provisioning, permission assignments, and routine access maintenance
• Support additional business systems and tools within the Revenue and Client Services teams

Qualifications

• 3+ years of experience supporting business systems, with a focus on Salesforce and related platforms
• Hands-on experience with Salesforce configuration (Flows, validation rules, layouts, reporting, etc.)
• Working knowledge of Salesforce security, including profiles, permission sets, roles, sharing rules, and access controls
• Experience following structured delivery practices, including proper configuration, validation testing, change control, and SAFe-aligned execution
• Basic understanding of integrations and APIs
• Strong problem-solving skills and attention to detail
• Ability to learn quickly and adapt to new tools and technologies
• Strong communication skills and ability to work with both technical and non-technical stakeholders
• Interest in growing technical expertise across multiple systems

Nice to Have

• Salesforce Administrator certification
• Experience supporting Revenue or Customer Support processes
• Exposure to additional business systems beyond Salesforce
• Experience configuring AI-driven customer support or sales engagement tools integrated with CRM platforms

Benefits

• The annual base salary for this position ranges from $63,700 - $85,000
• This position may also be eligible for an annual performance-based bonus, commission, or other variable pay plan
• The Company offers a full range of benefits, including medical, dental, and 401k

The Accurate Way

• We offer a fun, fast-paced environment, with lots of room for growth
• We have an unwavering commitment to diversity, ensuring everyone has a complete sense of belonging here
• We follow four guiding principles – Take Ownership, Be Open, Stay Curious, Work as One

Equal Opportunities

Accurate is an equal-opportunity employer and is committed to hiring talented and qualified individuals with diverse backgrounds. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.