[Hiring] Business Support Analyst @Aflac, Incorporated

Role Description

We are the duck. We develop and empower our people, cultivate relationships, give back to our community, and celebrate every success along the way. We do it all… The Aflac Way.

This role is a remote role. This means you will be expected to work from your home, within the continental US. If the role is remote, there may be occasions that you are requested to come to the office based on business need. Any requests to come to the office would be communicated with you in advance.

Qualifications

• Strong organizational, analytical, and communication skills with attention to detail.
• Knowledge of business process documentation, process mapping, content management, and business requirements gathering.
• Proficiency in Microsoft Office Suite, SharePoint, and other business applications.
• Effective project coordination, time management, and data reporting skills.
• Strong written, verbal, presentation, and customer communication skills, including technical and business writing.

Requirements

• Bachelor's Degree in Business, Technology or a related field.
• 0-2 years of professional experience in business operations, project coordination, administration, customer service, or business analysis support.
• Or an equivalent combination of education and experience.

Principal Duties & Responsibilities

• Supports the maintenance, review, and updating of business forms and client-facing documents; identifies opportunities for improved accuracy, consistency, and usability.
• Assists with PDF fillable form development and maintenance for public state paid leave programs; validates form content and supports analysis of enhancement requests and regulatory changes.
• Supports value-added initiatives including empathy-focused communications, and member experience enhancements; assists with evaluating effectiveness and identifying opportunities for continuous improvement.
• Reviews and updates business text and standard communication language for accuracy and consistency; analyzes content changes to ensure alignment with business requirements and governance standards.
• Coordinates Spanish translation requests with the Translation Department and assists with maintaining translated materials; supports review activities to ensure consistency across translated and source documents.
• Maintains SharePoint sites, document libraries, and team resources to ensure content is current and organized; assists with monitoring content quality and identifying outdated or duplicate materials.
• Supports portfolio and packet updates related to approved standard program changes; assists with assessing downstream impacts to associated documentation and communications.
• Assists with implementing portfolio and packet updates for client-specific requirements; supports analysis of client needs and documentation requirements to ensure alignment with established standards.
• Maintains shell stories, standard language libraries, and support business documentation; reviews content utilization and assists with identifying opportunities for standardization and efficiency.
• Reviews implementation documents to ensure completeness, consistency, and alignment with business standards; analyzes discrepancies and assists with resolving documentation issues.
• Coordinates team meetings, schedules recurring calls, develops agendas, and tracks action items; compiles follow-up information, monitors progress, and supports reporting on project activities and deliverables.

Benefits

• Medical, dental, and vision coverage.
• Prescription drug coverage.
• Health care flexible spending.
• Dependent care flexible spending.
• Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no cost to employee).
• 401(k) plans.
• Annual bonuses.
• Opportunity to purchase company stock.
• 11 paid holidays.
• Up to 20 days PTO to be used for any reason.
• State-mandated sick leave (Washington employees accrue 1-hour sick leave for every 40 hours worked).
• Compliance with all applicable leave laws, including sick and safe leave, and adoption and parental leave.