[Hiring] Business Solutions Specialist @Sprypointservices
Mar 19, 2025 - Sprypointservices is hiring a remote Business Solutions Specialist. 💸 Salary: unspecified. 📍Location: Canada.
Role Description
We are seeking a Business Solutions Specialist to join our team and play a critical role in optimizing and enabling business processes through the Atlassian suite of tools, including Jira, Jira Service Management, and Confluence. This role will bridge the gap between technology and business needs, ensuring teams can effectively leverage Atlassian tools to improve collaboration, efficiency, and productivity. The role might evolve outside of the Atlassian suite, with the potential to work with other tools as the role develops.
- Collaborate with internal teams to understand their workflows and implement tailored solutions using Atlassian products.
- Manage system configurations, workflows, automation rules, user permissions, and integrations within Jira, Jira Service Management, and Confluence.
- Develop and deliver training materials, documentation, and live presentations to help teams adopt best practices and maximize their use of Atlassian tools.
- Handle day-to-day administrative tasks, troubleshoot issues, and provide expert-level support to users.
- Create and publish internal documentation, best practice guides, and templates to facilitate effective usage of Atlassian tools.
- Stay up to date with Atlassian’s product updates, new features, and industry trends to proactively recommend improvements.
- Work closely with leadership, product teams, and operations to align Atlassian implementations with business goals.
Qualifications
- 3-5 years of relevant experience.
- Proven experience administering and configuring Jira, Jira Service Management, and Confluence in a professional setting.
- Strong understanding of business process analysis and ability to translate requirements into effective Atlassian solutions.
- Experience with workflow automation (e.g., Jira Automation, scripting, or plugins like ScriptRunner, Jira Service Management workflows).
- Ability to train and support users at all levels, from beginners to power users.
- Strong problem-solving and analytical skills to diagnose and resolve issues efficiently.
- Excellent communication skills to work effectively with both technical and non-technical stakeholders.
- Familiarity with Atlassian Marketplace apps and integrations is a plus.
- Basic knowledge of APIs and scripting (e.g., using Jira REST API) is beneficial but not required.
Benefits
- Remote-first and autonomous working environment with flexible working hours
- Competitive compensation package
- Macbook + $500 towards your home office setup
- Health, dental, vision, and life insurance
- Generous PTO, ½ day Summer Fridays, and flexible sick days
- RRSP (Canada) and 401k (US) matching program
- Professional development courses, $2,500 annual tuition assistance, and a book bounty program
- Annual company events (SpryPalooza!) and team offsites
Company Description
Simply put, SpryPoint provides Smart Solutions for Smart Utilities. Founded in 2011, SpryPoint is a leading provider of cloud-based solutions for the utility sector. Our team of experts has extensive experience serving utilities across North America, and we are dedicated to helping our clients improve their operations and better serve their customers. Our solutions include advanced billing and customer relationship management tools, as well as powerful analytics and data management capabilities.
In February of 2023, SpryPoint received a strategic investment from Norwest, a leading venture and growth equity investment firm. With this investment, SpryPoint will build on its significant business momentum over the past three years, expanding its team and positioning the company to continue increasing market share of its mission-critical, cloud-native solutions for smart utilities.
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 19, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
