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Customer Service
Technical Support Advisor
@Sprypointservices
[Hiring] Technical Support Advisor @Sprypointservices
Mar 25, 2025 - Sprypointservices is hiring a remote Technical Support Advisor. đź’¸ Salary: unspecified. đź“ŤLocation: Canada.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
As a Technical Support Advisor, you will play a critical role in ensuring the success of our clients. You will be responsible for providing technical guidance to our clients, leveraging your deep knowledge of SpryPoint applications. Your primary goal is to help customers maximize the value they receive from our products, drive adoption, and build strong, long-lasting relationships.
- Serve as lead resource for clients as they are transitioned from implementation projects to active production workflows
- Work with the team to continuously improve documentation, support engagement, and client enablement
- Research and troubleshoot software and technical issues
- Contribute and improve on internal business processes for support-related client communication, queue management, prioritization, and assignment
- Nurture client relationships to ensure a high level of satisfaction
- Facilitate and architect solutions to client financial processes
Qualifications
- 1 - 2 years of experience in technical support, IT help desk, or a related field
- Experience in the utility industry is a plus
- Experience in finance, accounting, or related fields
- Strong troubleshooting skills with a logical and analytical approach
- Understanding of SaaS applications, cloud platforms, and web applications
- Excellent communication and customer service skills
- Experience supporting enterprise-level SaaS applications
Requirements
- Strong understanding of relational databases and SQL
- Strong understanding of Application Programming Interfaces (API) and the real world application
- Knowledge of Reporting & Business Intelligence platforms
- Familiarity with utility billing practices, rate structures, and regulatory requirements is a plus
- Ability to research and troubleshoot software and technical issues
- Experience working with Help Desk, Ticketing, or CRM Software (FreshDesk, Jira)
- Understanding of modern development and deployment methodologies including experience with Amazon Web Services, Google Cloud Platform, and/or Microsoft Azure
- Mastery of office productivity suites such as Microsoft Office and Google Docs
Benefits
- Remote-first and autonomous working environment with flexible working hours
- Competitive compensation package
- Macbook + $500 towards your home office setup
- Health, dental, vision, and life insurance
- Generous PTO, ½ day Summer Fridays, and flexible sick days
- RRSP (Canada) and 401k (US) matching program
- Professional development courses, $2,500 annual tuition assistance, and a book bounty program
- Annual company events (SpryPalooza!) and team offsites
Our Hiring Process!
- Stage 1: 30-minutes Recruiter Interview - We'll dive into your professional background and experience, share more about SpryPoint and the role, and answer any burning questions you might have.
- Stage 2: Take Home Assignment - The test has a 3-day deadline and focuses on assessing your skills in key areas related to the role. We’re more interested in your problem-solving approach than perfection.
- Stage 3: 1-hour Final Interview - If the assignment goes well, you'll move on to the final interview. You'll get to meet our Client Success Team. This is a great opportunity to show off your skills. We value collaboration, so we'll discuss the assignment together. We’re interested not just in your final solution, but also in your thought process and how you got there.
- Stage 4: References/Offer - We'll check your references to confirm all the great things we've learned about you. If all goes well, we’ll be thrilled to extend an offer and welcome you to the team!
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| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Customer Service
Customer Service
|
Salary
đź’¸
unspecified
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Mar 25, 2025
|
️
| đź“Ť | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
