[Hiring] Business Process & Systems Analyst @SmartTech Contracting LLC

Role Description

The Business Process & Systems Analyst improves how work gets done across Smart Tech by simplifying processes, automating workflows, and optimizing business systems. This role partners across departments to develop practical, standardized solutions and enable employees to use them effectively.

Qualifications

• Experience with business process analysis, process mapping, requirements gathering, workflow design, or continuous improvement.
• Ability to analyze a business problem before selecting or building a technology solution.
• Ability to translate business requirements into clear process designs, system configurations, automation requirements, and documentation.
• Strong facilitation, problem-solving, organizational, and analytical skills.
• Ability to create clear process maps, SOPs, job aids, training materials, and user documentation.
• Ability to train and coach users with different levels of technical proficiency.
• Experience supporting system rollouts, testing, adoption, and change management across multiple departments.
• Strong written and verbal communication skills with a service-oriented, collaborative approach.
• Ability to work independently while partnering effectively with department leaders, process owners, Organizational Excellence, and IT.

Requirements

• Associate's or Bachelor's degree in Business, Operations, Information Systems, Organizational Development, Process Improvement, or a related field, or equivalent practical experience.
• 3 to 5 years of experience in business analysis, business systems, process improvement, operations enablement, workflow design, or a similar role.
• Hands-on experience designing and improving cross-functional business processes.
• Hands-on experience with Smartsheet or a similar work management platform, including sheets, forms, reports, dashboards, and workflow automation.
• Experience with Microsoft PowerBI and SQL based servers.
• Experience with Microsoft Power Automate or a similar workflow automation platform.
• Experience with Microsoft SharePoint and M365 environment.
• Demonstrated experience documenting requirements, workflows, processes, and end-user guidance.

Benefits

• Choice of comprehensive medical plans (including two PPO-style plans and a HDHP w/ HSA option).
• Dental and vision plans.
• Comprehensive medical, dental and vision benefits extended to spouse / domestic partner and dependent children up to age 26.
• 401k with company match and self-directed brokerage account option.
• PTO including additional paid time off during the last week of the year.
• Company paid life insurance coverage for employees and their eligible dependents.
• Short and long-term disability, AD&D coverage.
• Professional development opportunities, tuition reimbursement and professional licensing assistance.
• Paid parental leave after one year of employment.