[Hiring] Business Operations Assistant @SmartPA

Role Description

This role is dedicated to one of our key client accounts - a global tech leader - offering the opportunity to work within a fast-paced, high-performing international environment. Working within SmartPA’s client-facing Centre of Excellence (COE), you’ll be part of the dynamic driving force behind our business, where strategy comes to life to deliver high-impact, tailored support every day. This is an assignment-based position focused on delivering structured business support tasks, managing workflows, and contributing to operational performance.

Alongside core administration, you will have a multi-disciplinary remit spanning data management, governance, and visual reporting. Because this role supports a global operation, your working hours will be aligned to cover the EST business day, working closely with international stakeholders. You will play a key part in day-to-day service delivery while ensuring information is accurate, compliant, visually engaging, and accessible to stakeholders.

This role suits a highly organised, systems-confident professional who combines analytical thinking and attention to detail with a natural aptitude for data governance and digital reporting.

Qualifications

• Proven experience in administration, business operations, data entry, content management, or operational support roles.
• Spreadsheet skills (e.g., Excel or Google Sheets), including functions, data validation, and pivot tables.
• Expert proficiency in at least one major data visualisation tool (e.g., Tableau, Power BI, or Looker Studio).
• Excellent written and verbal communication skills with the ability to simplify complex information.
• Confidence working with multiple systems, software, and platforms in a tech-enabled environment.

Requirements

• Managing the lifecycle of complex, unstructured research datasets while ensuring data integrity, compliance, and quality standardisation.
• Processing, cleaning, and validating raw data using spreadsheets and digital tools.
• Designing, building, and maintaining interactive dashboards, reports, and internal knowledge bases (i.e. Google Workspace, Microsites and Notebook LM).
• Translating raw data into clear, visually compelling, and actionable insights.
• Acting as a guardian for brand and narrative consistency by ensuring all reports, dashboards, and content updates align with brand guidelines and visual standards.
• Supporting the development and maintenance of communication assets, reporting templates, and data definitions.
• Developing and documenting standardised processes, standards, and best practices for the content and data lifecycle.
• Providing updates to stakeholders on project progress, outputs, and dashboard findings.
• Working with stakeholders to understand reporting needs, communication requirements, and KPIs.
• Communicating complex ideas and technical data concepts clearly to both technical and non-technical audiences.
• Supporting issue resolution, service quality, and continuous improvement initiatives.

Benefits

• Competitive salary
• 33 days holiday
• Fully remote
• Ongoing development and career opportunities
• Department incentives
• Employee Assistance Programme
• A genuinely positive, people-first culture

Company Description

SmartPA delivers world-class, human-centred, tech-enabled PA and business support to organisations of all sizes across the globe. By combining smart systems, streamlined processes and exceptional people, we help our clients accelerate their growth and scaling plans.

As a female-founded business built on collaboration, trust and shared success, we champion career development, flexible working and meaningful progression. We believe in creating an environment where people feel supported, valued and empowered to grow.