[Hiring] Business Applications Manager @World Business Lenders, LLC

Role Description

The Business Applications Manager leads the Customer Care organization serving users of the company's internally developed applications. Reporting to the CIO, this role manages five Application Advocate Analysts and establishes consistent practices for application advocacy, user support, adoption, and lifecycle coordination. The position requires technical fluency, but is not a software-development role; its focus is translating between users, business leaders, and technical teams so applications meet user needs and deliver measurable value.

Qualifications

• Relevant education or professional training is valued; demonstrated technical capability, leadership, and delivery experience are the primary qualifications. A degree is not mandatory.

Requirements

• Eight or more years of relevant experience in business applications, application operations, business systems, or internal customer success, including at least three years of people leadership.
• Demonstrated experience leading and coaching a remote team, establishing practical service standards, and improving user support and adoption for production applications.
• Demonstrated success building or materially improving a function or production capability and making prioritization decisions with senior business leaders.
• Recent hands-on delivery experience is required.
• Experience coordinating requirements, testing, releases, user enablement, and ongoing support across business, product, and engineering teams, with clear prioritization and approval boundaries.

Benefits

• 💰 Compensation in USD.
• 🏖️ Benefits include paid time off (PTO).
• 🌍 Work Environment: Fully remote work environment.