[Hiring] Bodily Injury Associate Manager @Allstate

Role Description

The Bodily Injury Team Leader will manage a team of attorney‑represented bodily injury adjusters supporting our West Coast claims operations. This role requires availability during Pacific Time Zone business hours.

The Team Leader is responsible for delivering exceptional claims and inquiry experiences for our Agents through chat‑based services, while effectively leading, motivating, and developing a team of 10–15 adjusters or vendor partners. This role plays a key part in executing operational initiatives that support Claim, Discipline, Claims Service Area (CSA), and broader company business objectives.

• Developing and executing strategies to drive strong employee performance and consistent, expert claims handling
• Monitoring staffing levels and workloads
• Providing coaching and mentoring
• Participating in performance management and reviews
• Addressing escalated customer situations
• Supporting unit goal‑setting
• Fostering a high‑performance, collaborative culture

Qualifications

• Claims Processing
• Conflict Management
• Employee Supervision
• Negotiation

Requirements

• This job has supervisory duties.

Compensation

• Team Lead I: $68,500.00 -- $104,100.00
• Team Lead II: $70,100.00 -- $110,400.00
• Associate Manager: $80,000.00 -- $124,600.00

Benefits

• Equal Opportunity (EO) employer – Veterans/Disabled and other protected categories
• Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
• Monthly connectivity reimbursement for eligible work-from-home employees
• Dedicated, private workspace required when working from home
• Reliable internet required, with minimum speeds of 50 MB download and 5 MB upload